Bill Pay Product Associate, Banking Payments

JPMorganChase; Columbus (OH); On-site; USD 105,000 - 135,000; Full time

Job summary

Chase is seeking a Bill Pay Product Associate to own end-to-end digital business loan payment experiences within the Bill Pay Payments team in Connected Commerce. You will advocate for customers, partner across teams, and deliver improvements at scale while measuring impact with clear outcomes.

You’ll work on defining and prioritizing the product roadmap, collaborating with Product, Technology, Design, and Analytics, and translating insights into measurable success metrics to drive value for

Qualifications

• 4 years of product management or closely related experience.
• Proven ability to translate customer needs into measurable outcomes.
• Knowledge of product development lifecycle, UX, and analytics.
• Bachelor's degree or equivalent experience.

Responsibilities

• Support product strategy and vision delivering measurable customer value.
• Partner with Product, Technology, Design, and Analytics to define journeys and initiatives.
• Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics delivered through user stories and workflows.
• Lead discovery to identify customer needs and inform the roadmap.
• Own a prioritized backlog aligned to the roadmap and value proposition.
• Track and improve product success metrics including cost, functionality, risk, and reliability.

Skills

Product management

Customer-first thinking

Lifecycle management

Data analytics

Backlog prioritization

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Engineering, Business, or equivalent

Job description

Job Description

Are you ready to shape the future of how businesses manage their finances? Join a collaborative team where your product expertise helps customers make business loan payments with confidence.

As a Bill Pay Product Associate on the Bill Pay Payments team in Connected Commerce, you own the end-to-end product life cycle for digital business loan payment experiences. You advocate for customers, partner across teams to deliver improvements at scale, and measure impact through clear outcomes and reliable performance.

Job responsibilities

• Support product strategy and vision that delivers measurable customer value
• Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and strategic platform initiatives
• Translate customer, business, and platform outcomes into clear requirements, key performance indicators, and success metrics delivered through user stories and workflows
• Lead discovery and research to identify customer needs and incorporate solutions into the product roadmap
• Own and maintain a prioritized product backlog aligned to the strategic roadmap and value proposition
• Track and improve product success metrics, including cost, functionality, risk, and reliability

Required Qualifications, Capabilities, And Skills

• 4 years of experience (or equivalent expertise) in product management or a closely related domain
• Demonstrated customer-first product thinking, including problem definition, prioritization, and measurable outcomes
• Knowledge of the product development life cycle, user experience design, and data analytics
• Proven ability to lead discovery, ideation, requirements definition, and value delivery across the product life cycle
• Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience

Preferred Qualifications, Capabilities, And Skills

• Experience working in a highly matrixed, complex organization
• Familiarity with artificial intelligence tooling, such as workflow automation, generative AI tools, or agent-based workflows
• Background in payments, financial technology, or lending

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.