Bill Negotiation Specialist

CrowdHealth, Inc.; United States; Remote; USD 66,000 - 80,000; Full time

Benefits offered by this job

Remote work flexibility

Equity

Paid parental leave

401(k) plan

Unlimited PTO

Job summary

CrowdHealth, Inc. is seeking a Bill Negotiation Specialist to advocate for patients and help negotiate fair healthcare settlements. You will prepare price documents, communicate with providers, and manage multiple cases through the negotiation process.

This remote-friendly role collaborates with the legal and patient advocacy teams, tracks case progress, and ensures transparent, compliant pricing. CrowdHealth offers equity, 401(k), generous PTO, and parental leave.

Qualifications

• Strong organizational skills and attention to detail to manage multiple cases.
• Excellent written and verbal communication with professional phone and email etiquette.
• Experience in healthcare billing, patient services, or administrative support.
• Knowledge of HIPAA, patient rights, and healthcare provider practices.

Responsibilities

• Prepare fair price documents and research industry standards.
• Communicate with hospitals, billing departments, and provider offices to submit documents.
• Coordinate with legal and patient advocacy teams on escalated cases.
• Monitor multiple cases and keep clients informed empathetically.

Skills

Medical billing

HIPAA compliance

Price transparency data

Customer service

Communication skills

Empathy

Education

CPC/CIC/COC certification

Job description

About CrowdHealth

CrowdHealth is helping Members live boldly without the fear and stress related to health care bills. No doctor networks. No huge monthly premiums. No annual deductibles. No surprises. We’re a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency, simplicity, and control.

Position Overview

The Bill Negotiation Specialist plays a vital role on the frontline of advocacy efforts. This individual will prepare fair price documents, communicate directly with healthcare providers, and manage the day-to-day flow of patient cases through the negotiation process. The Bill Negotiation Specialist ensures cases are handled thoroughly, efficiently, and compassionately, working closely with providers and patients to secure fair resolutions.

Key Responsibilities

Case Preparation & Documentation

• Compile and analyze billing data, provider policies, and price transparency benchmarks.
• Draft fair price documents outlining recommended settlement amounts based on research and industry standards.
• Ensure all supporting materials (bill audits, patient forms, compliance findings, etc) are complete and accurate before submission.

Provider Communication & Negotiation Support

• Submit fair price documents and supporting materials to hospitals, billing departments, and provider offices.
• Serve as the main point of contact for providers—checking status updates, clarifying questions, and facilitating negotiation progress.
• Track all communication with providers, ensuring timely follow-up on open cases.

Cross-Team Collaboration

• Coordinate with the legal department when cases escalated beyond negotiation to public or legal advocacy.
• Partner with the Director of Patient Advocacy to identify trends, challenges, and opportunities for process improvements.
• Work with data/operations staff to ensure accurate tracking of case status, timelines, and outcomes.

Case Management & Follow-Up

• Monitor and manage multiple patient cases simultaneously, ensuring forward momentum.
• Keep clients informed of progress in a professional, empathetic, and respectful manner.
• Ensure that bills progress appropriately through each stage of negotiation until resolution.

Required Qualifications

• Strong organizational skills and attention to detail, with the ability to manage multiple cases simultaneously.
• Excellent written and verbal communication skills, including professional phone and email etiquette.
• Demonstrated ability to work with empathy and respect when serving vulnerable populations.
• Experience in customer service, patient services, healthcare billing, or administrative support.
• Strong background with medical billing, coding (CPC/CIC/COC certification) and price transparency data.
• Experience working with hospitals, insurance companies, or patient advocacy organizations.
• Knowledge of HIPAA compliance, patient rights, and healthcare provider practices.

Compensation & Benefits

• Annual salary of $72,800 + equity
• Remote flexibility
• A team that cares deeply about both excellence and humanity
• 12 weeks paid maternity/paternity leave
• 401(k)
• No cap on paid time off

Join Us

If you’re excited by the idea of joining a company that’s rewriting the rules of healthcare, focused on legit loving people, and helping people exit a broken system, we’d love to talk.

We are currently accepting applications from candidates in any state other than New York, California, New Jersey, and Rhode Island.