Bill Negotiation Specialist

CrowdHealth; United States; Remote; USD 66,000 - 80,000; Full time

Benefits offered by this job

Remote flexibility

Equity

401(k)

12 weeks maternity leave

4 weeks paternity leave

No cap on paid time off

Job summary

CrowdHealth is seeking a Bill Negotiation Specialist to lead patient advocacy in negotiating fair healthcare bills. You will prepare documents, analyze billing data, and coordinate with providers to advance cases efficiently and compassionately.

You will collaborate with the legal and patient advocacy teams to identify trends and drive process improvements while handling multiple cases with empathy. Remote-first role with nationwide applications welcomed.

Qualifications

• Strong organizational skills and attention to detail; ability to manage multiple cases.
• Excellent written and verbal communication; professional phone/email etiquette.
• Demonstrated empathy and respect when serving vulnerable populations.
• Experience in customer service, patient services, healthcare billing, or administrative support.

Responsibilities

• Prepare case documentation and fair price materials based on research and benchmarks.
• Submit fair price documents to hospitals and provider offices; serve as main contact for providers.
• Coordinate with legal and operations teams to track case status and improvements.
• Monitor multiple patient cases, keeping clients informed with empathy and professionalism.

Skills

Organizational skills

Communication

Empathy

Healthcare billing

Job description

Position Overview

The Bill Negotiation Specialist plays a vital role on the frontline of advocacy efforts. This individual will prepare fair price documents, communicate directly with healthcare providers, and manage the day-to-day flow of patient cases through the negotiation process. The Bill Negotiation Specialist ensures cases are handled thoroughly, efficiently, and compassionately, working closely with providers and patients to secure fair resolutions.

Key Responsibilities

Case Preparation & Documentation

• Compile and analyze billing data, provider policies, and price transparency benchmarks.


• Draft fair price documents outlining recommended settlement amounts based on research and industry standards.


• Ensure all supporting materials (bill audits, patient forms, compliance findings, etc) are complete and accurate before submission.

Provider Communication & Negotiation Support

• Submit fair price documents and supporting materials to hospitals, billing departments, and provider offices.


• Serve as the main point of contact for providers—checking status updates, clarifying questions, and facilitating negotiation progress.


• Track all communication with providers, ensuring timely follow-up on open cases.

Cross-Team Collaboration

• Coordinate with the legal department when cases escal


• Partner with the Director of Patient Advocacy to identify trends, challenges, and opportunities for process improvements.


• Work with data/operations staff to ensure accurate tracking of case status, timelines, and outcomes.

Case Management & Follow-Up

• Monitor and manage multiple patient cases simultaneously, ensuring forward momentum.


• Keep clients informed of progress in a professional, empathetic, and respectful manner.


• Ensure that bills progress appropriately through each stage of negotiation until resolution.

Required Qualifications

• Strong organizational skills and attention to detail, with the ability to manage multiple cases simultaneously.


• Excellent written and verbal communication skills, including professional phone and email etiquette.


• Demonstrated ability to work with empathy and respect when serving vulnerable populations.


• Experience in customer service, patient services, healthcare billing, or administrative support.


• Strong background with medical billing, coding, or price transparency data.


• Experience working with hospitals, insurance companies, or patient advocacy organizations.


• Knowledge of HIPAA compliance, patient rights, and healthcare provider practices.

Compensation & Benefits

• Annual salary of $72,800 + equity


• Remote flexibility


• A team that cares deeply about both excellence and humanity


• 12 weeks paid maternity/ 4 weeks paid paternity leave


• 401(k)


• No cap on paid time off

Join Us

We are an extremely missional company. If you don't feel a visceral reaction to our company mission or feel genuinely on fire for making healthcare more transparent, affordable, and decentralized, you won't enjoy it here. If you’re excited by the idea of joining a company that’s rewriting the rules of healthcare, focused on legit loving people, and helping people exit a broken system, we’d love to talk.

We are currently accepting applications from candidates in any state other than New York, California, New Jersey, and Rhode Island.