Bilingual Youth Transportation Specialist

National Youth Advocate Program; Phoenix (AZ); On-site; USD 41,400 - 50,600; Full time

Benefits offered by this job

33 paid days off per year

Healthcare benefits

Pet insurance

401(k)

Mileage reimbursement

Job summary

The National Youth Advocate Program in Phoenix, AZ, is hiring for a full-time position focused on coordinating and supervising the transportation of youth. The role involves travel, organization of appointments, and adherence to safety protocols.

Ideal candidates should have a high school diploma, experience with at-risk youth, and be bilingual in English and Spanish. We offer competitive benefits including health care and paid days off. Join us in making a positive impact!

Qualifications

• Experience working with at-risk youth.
• Must pass an agility and strength evaluation.
• Valid driver’s license and a good driving record.

Responsibilities

• Travel out of state up to 40%–50% for reunification efforts.
• Coordinate transportation for youth and supervise during transit.
• Maintain daily roster of transport details and cleanliness of vehicles.

Skills

Bilingual English/Spanish fluency

Excellent customer service

Time management and organization

Sensitivity to cultural diversity

Education

High school diploma or GED

Tools

Desktop/laptop computers

Smartphones

Spreadsheet software

Job description

Job Details

Location: Phoenix, AZ 85020. Position Type: Full Time. Education Level: High School. Salary Range: $46,000.00 - $46,000.00. Job Category: Nonprofit - Social Services. Employer: National Youth Advocate Program (NYAP).

Benefits

• 33 paid days off per year (11 holidays + 22 days PTO)
• Healthcare benefits for you and your family
• Pet insurance with discounts and reimbursements
• Competitive salary, 401(k), summer hours off (half‑day Fridays), work anniversary trips
• Mileage reimbursement, phone allowance, student loan repayment assistance, CEU’s and ongoing trainings/education

Responsibilities

• Travel out of state up to 40%–50% for reunification efforts.
• Perform all work consistently with NYAP’s mission, values, and philosophies.
• Coordinate transportation including organizing and navigating travel destinations, physically escorting youth, and supervising youth while in transit to scheduled and emergency appointments.
• Coordinate medical transport with Charge Nurse, clinical transport with clinical staff, and reunification transport with team.
• Track and assign all doctor appointments via supervisors; attend weekly supervisor meetings.
• Maintain a daily roster of times, dates, destinations, transporters and length of transport.
• Provide documentation of all missed appointments or unusual events to the Management Team.
• Track and schedule all group outings weekly via transportation outing schedule.
• Maintain cell phone numbers of staff on transport.
• Ensure daily cleanliness and upkeep of all vehicles; inspect for cleanliness, damage, proper equipment and safe operation.
• Ensure vehicles are properly fueled.
• Maintain security over vehicles and keys.
• Report vehicle needs and damage to maintenance; track all vehicle issues in regard to repair.
• Maintain notebooks; inspect logs for completion and accuracy.
• Provide safety training to all new hires every three weeks.
• Collect and track all safety checklist sheets and provide weekly report.
• Work requires prolonged periods of walking, standing, physical agility, running, climbing flights of stairs, lifting or moving up to 100 pounds.
• Participate in physical interventions with youth when necessary.
• Complete Crisis Prevention Institute (CPI) and CPR training.
• Flexibility required; schedule may vary depending on transport needs.
• Other duties may be assigned.

Minimum Qualifications

• High school diploma or GED.
• Experience working with at‑risk youth.
• Bilingual English/Spanish fluency required.
• Excellent time management, organization, written and oral skills.
• Must pass an agility and strength evaluation.
• Valid driver’s license, reliable transportation, automotive insurance, and a good driving record.
• Proficient use of desktop/laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and software including word processing, spreadsheet, and database programs.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

Other Skills

• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self‑starter.
• Works well independently and as a team member.
• Ability to effectively work with and respect persons from various cultural, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

Physical Demands

• Manual dexterity, tactile, visual, and audio acuity.
• Repetitive motion, prolonged sitting and standing, sustained visual and mental applications.
• Occasional lifting up to 25 pounds, bending, pulling, and carrying.
• Frequent travel; drive vehicle while sitting for extended periods, varying in frequency based on program demands.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the job.

Equal Opportunity Employer

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.