Bilingual Virtual Patient Navigator – Remote

IQVIA Inc; Durham (NC); Remote; USD 80,000 - 95,000; Full time

Job summary

IQVIA Inc is seeking a Bilingual Virtual Patient Navigator to support the Patient Support Program for patients with acromegaly. You will educate patients and clinicians, manage case creation in CRM, schedule visits, and ensure proper clinical staffing.

Expect regular patient-focused education and collaboration with health care providers. Responsibilities include documenting case details, handling calls and emails, and providing program coverage when needed.

Qualifications

• Active Nursing License in good standing.
• Bilingual in English/Spanish.
• 2+ years of recent nursing experience that includes direct patient care, education, and proficiency in peripheral access.
• Proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Proven success with good communication, speaking, and writing when interacting with customers.
• Ability to interact courteously and professionally with patients and clinical staff.
• Must reside in country where the job is posted.

Responsibilities

• Answers calls in a professional and timely manner.
• Document review of prescriptions, case notes and appointment results.
• Adverse Event review and reporting as necessary.
• Initiate case creation in CRM.
• Schedule and confirm appointments with patients and network clinicians.
• Ensure appointments are staffed with credentialed clinicians for the location.
• Document case details in CRM.
• Place outbound calls and texts to patients and clinicians.
• Answer incoming calls, texts, and emails.
• Provide program coverage when team members are out of office.
• Escalate issues to leadership and work on program improvements.
• Assist patients in finding resources for their disease state.
• Educate patients on disease state.
• Coordinate between patients and program resources.
• Provide patient-focused education to promote treatment compliance.
• Foster dialogue between patient and health care provider.
• Travel up to 15%.

Skills

Bilingual English/Spanish

Direct patient care

Excellent communication

MS Office proficiency

Education

Nursing license

Tools

Salesforce

CRM (general)

Job description

We are excited to announce we are looking for a Bilingual Virtual Patient Navigator to support our Patient Support Program as a resource for patients living with acromegaly. Our Bilingual Virtual Patient Navigator will provide education about specific disease treatments and resources to empower patients to understand and manage their disease state. This role will be responsible for one on one communications with patients as well as medical professionals associated with the treatment process.

Job Responsibilities:

• Answers calls in a professional and timely manner.
• Document review of prescriptions, case notes and appointment results.
• Adverse Event review and reporting as necessary.
• Initiate case creation in CRM.
• Participate in scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
• Assist in determining that each appointment is staffed with a properly credentialed clinician for the appointment location.
• Document case details in Customer Relationship Management (CRM) system.
• Place outbound calls and text messages to patients and network clinicians.
• Answer incoming calls, text messages, and email correspondence.
• Provide program coverage as needed when team members are out of office.
• Escalate issues to leadership and work on Program improvements.
• Assist patients in finding resources for their disease state in their area.
• Educating patients on disease state.
• Coordinate and facilitate the connection between patients and program approved, patient-based resources.
• Provide direct educational training to patients and assigned medication.
• Provide patient-focused education to promote behavioral change for the empowerment of patients to improve specific treatment compliance.
• Foster appropriate dialogue between patient and health care provider.
• Travel up to 15%.

Required Qualifications:

• Active Nursing License in good standing.
• Bilingual in English/Spanish.
• 2+ years of recent nursing experience that includes, but not limited to direct patient care, physical assessment, patient education, group in -servicing and proficiency in peripheral access.
• Proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Proven success utilizing good communication, speaking, and writing skills when interacting with customers.
• Ability to interact courteously and professionally with patients and clinical staff.
• Must reside in country where the job is posted.

Preferred Qualifications:

• Nurse educator experience.
• Experience with Salesforce, the Customer Relationship Management System.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong organizational skills with attention to detail.
• Ability to work independently and as a team player.
• Knowledge of clinical data and pharmacology.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.

#LI-Remote

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $80-95k annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.