Bilingual Vietnamese Case Manager I – Aging Services

Asian Counseling & Referral Service Inc; Seattle (WA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Flexible working conditions

Supportive workplace environment

Job summary

Asian Counseling & Referral Service Inc. is seeking a Vietnamese speaking Case Manager I to work with clients in developing holistic care plans. This full-time position involves comprehensive assessments and advocacy for underserved communities in Seattle.

The ideal candidate will have a Master's degree in social work or similar fields, along with bilingual skills. The role includes hybrid working conditions, emphasizing both on-site and remote responsibilities.

Qualifications

• Bilingual or bicultural skills are required.
• Demonstrates respect for diverse cultural backgrounds.
• Completion of Case Manager training is beneficial.

Responsibilities

• Develop and implement care plans with clients.
• Conduct comprehensive in-home assessments.
• Advocate for clients in various areas like housing and health.
• Facilitate client transitions to care settings.

Skills

Effective communication with diverse backgrounds

Customer service skills

Time management

Conflict resolution

Knowledge of aging process

Fluency in Asian and Native Hawaiian languages

Education

Master’s degree in social work, behavioral or health sciences

Bachelor’s degree in social work, behavioral or health sciences

Associate of Arts/Science with experience

High School Diploma with 3 years of experience

Tools

Modern workplace technology

Job description

ACRS seeks two full-time Vietnamese speaking Case Manager Iin our Aging and Adult Services department to provide culturally competent case management services to elderly persons and adults living with disabilities within the Asian and Native Hawaiian/Pacific Islander community that are holistic, person-centered, and strengths-based with the goal of helping individuals to live a meaningful and independent life in the community. Performs services in compliance with the agency policies and with contract and regulatory standards and requirements. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.

***Schedule: Mon Fri, no weekend work!

COMPETITIVE BENEFITS PACKAGE INCLUDES:

• Pay range is between $58,900 to $63,700 annually. Can increase based on experience.
• This position is supported by grant funding and is subject to renewal based on continued funding availability.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Dental and Vision insurance are available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off:
  • 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
  • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
  • 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

ESSENTIAL JOB FUNCTIONS:

• Works with clients to develop and implement a person-centered, holistic, and community-based care plan. Specific tasks include: conducts comprehensive in-home functional assessments and re-assessments addressing broad range of life domains, which includes but not limited to verification of diagnosis, skin condition, medications, treatments, psych/social information with health care providers as needed; develops, implements, monitors, and modifies a written, personalized care plan in collaboration with client/family, health care providers, and other community resources as appropriate.
• Identifies client’s needs and actively facilitates access and linkages to community resources to assist client in fulfilling the established care plan. Actively manages and follow-up referrals to ensure interventions and services provided are meeting the client’s needs.
• Authorizes services and client’s choice of qualified provider based on established care plan. Travels to and from home visits and makes telephone contacts to ensure that the care plan is being appropriately implemented.
• Authorizes or re-authorizes payment for client approved Medicaid funded services or terminated services from WA State Social Services in Provider One. Informs the client of service change or termination based on current needs and function.
• Provides client advocacy in attaining services and assistance in areas such as citizenship, family issues, funeral home services, housing, food assistance, medical resources, financial assistance, legal advocacy, personal care service, translation/interpretation; receives phone calls from clients seeking additional resources related to long-term care (LTC); finds and makes referrals for clients to obtain necessary resources related to LTC; provides counseling and assist with financial eligibility review, application and other required documentation.
• Facilitates client transitions to various care settings including Nursing Homes, Assisted Living facilities, and Adult Family Homes through comprehensive assessment and termination planning. Coordinate and negotiate with care agencies to ensure appropriate residential placement and continuity of care.
• Acts as a mandatory Adult Protective Services (APS) reporter to ensure the safety and well-being of vulnerable adults; completes timely reporting of observed or reported client’s suicidal ideation or other mental/behavioral issues to the local County Designated Crisis Responders.
• Assist clients and family in making home modification to ensure client’s safety in the home environment, provides short term crisis intervention in an emergency situation, and helps determine appropriate care setting and transfers the case to a more supportive residential care setting to ensure proper hand-off of care needs.
• Completes and submits documentation within the established timeframe; participates in the program’s Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives. Expected to meet program performance and/or productivity standards.
• Attends and participates in all agency, program, and team meetings, consultations, and in-service trainings.

POSITION QUALIFICATIONS:

• Education and Experience:
  • Master’s degree (social work, behavioral or health sciences preferred) and with bilingual or bicultural skills relevant to the position. OR
  • Bachelor's degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position. OR
  • Associate of Arts/Associate of Science with one (1) year of paid on-the-job social services, behavioral or health sciences preferred, and bilingual or bicultural skills relevant to the position. OR
  • High School Diploma and three (3) year of paid on-the-job social service, behavioral or health sciences preferred and bilingual or bicultural skills relevant to the position.
  • Completion of Case Manager training program including State sponsored CORE Training, beneficial.
• Cultural Humility:
  • Demonstrates respect and sensitivity when providing services to individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
  • Delivers care in a manner that is responsive to each client’s cultural beliefs, values, and practices. Contributes to a safe, inclusive, and welcoming environment in support of the agency’s equity, inclusion, diversity, and belonging values.
• Knowledge and Skills:
  • Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
  • Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
  • Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically.
  • Conflict resolution skills to effectively mediate between clients and caregivers or family members.
  • Knowledge of: the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
  • Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
  • Ability to make sound mental judgments regarding safe environments during client assessments.
  • Fluency in one or more Asian and Native Hawaiian/Pacific Islander language preferred.
  • Multilingual and multicultural communication skills are highly valued.
• Technical Skills:
  • Proficient in using modern workplace technology, including collaboration tools, communication platforms, and business applications for document creation, scheduling, and data management. Able to learn new systems quickly, navigate digital workflows, and use online tools and resources to support day-to-day work.
• Additional Requirements:
  • Must have reliable transportation.If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
  • Follows all agency policies and procedures as outlined in the Employee Handbook.

WORKING CONDITIONS:The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.

This position is hybrid, with work divided between remote and on-site locations. Approximately 60% of the work will be conducted on-site or in-person (home visits), while the remaining 40% be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the on-site work environment is moderate.