Bilingual Universal Service Representative

NuMark Credit Union; Aurora (IL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Blue Cross Blue Shield (HMO/Options/P?

Dental

Vision

3 weeks of Paid Time Off

Paid Holidays Off

Company Lunches and Parties

Birthday Holidays

Life Insurance

Short and Long Term Disability

401(k) with Company Match & Profit Sh}

Flex Spending Account

Education Reimbursement for Degrees

Employee Assistance Program

Paid Community Volunteer Time

Career Advancement Opportunities

Job summary

NuMark Credit Union is seeking a Universal Service Representative to provide exceptional member service while driving sales and cross-selling NuMark products to help members achieve their financial goals.

You will handle various account types, process loan applications, and balance cash drawers while maintaining confidentiality of member information. The role emphasizes relationship building, teamwork, and continuous development in a community-focused credit union environment.

Qualifications

• Three years of credit union or banking teller experience preferred.
• Consumer lending experience preferred.
• Ability to obtain NMLS number.
• High school diploma.

Responsibilities

• Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
• Achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and exceed member expectations.
• Open various types of accounts and cross-sell products, such as loans.
• Process loan applications and handle disbursals & closings for consumer and home equity loans.
• Accurately handle cash and non-cash transactions and balance cash drawers.
• Contact prospective and existing members to solicit new business by email or phone to meet goals.

Skills

Upsell & cross-sell

Customer service

Cash handling

Effective communication

Team player

Education

High school diploma

Tools

NMLS eligibility

Job description

Are you passionate about making a difference in your community, helping individuals reach their financial goals? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?

As a Universal Service Representative, you will act as a "jack of all trades" with the vast amount of financial knowledge that you bring to the table. You will not only represent the heart of NuMark Credit Union by offering products and services that meet our member's (customer's) financial needs, but you will also perform supervised lending activities, becoming a trusted partner in making dreams a reality.

You'll also be eligible for our monthly incentive plan, which offers uncapped earning potential based on the products and services you upsell or cross‑sell. Our top performers typically earn an additional $1.50 to $2.00 per hour once incentives are calculated.

That means your second paycheck of the month could increase by a few hundred dollars to over a thousand dollars, depending on your performance.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

What You'll Do:

• Build member relationships by providing exceptional service and using open-ended questions to determine where they are in their financial life-cycle.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross-sell products, such as loans.
• Process loan applications and handle disbursals & closings for various types of loans, including consumer and home equity.
• Accurately handle cash and non-cash transactions and balance cash drawers.
• Ensure confidentiality of member information in every situation.
• Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
• Routinely maintain accounts according to member requests.

Qualifications:

• Ability to effectively upsell and cross-sell products and services.
• A minimum of three years of credit union or banking teller experience is preferred.
• Consumer lending experience preferred.
• Ability to obtain NMLS number.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.
• Cash handling experience.
• Willingness and ability to substitute at other local branches if necessary.

More about Us:

NuMark's mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve. Take a look at our core values that dictate how we treat members and each other:

Passionate – We are dedicated to exceeding expectations and are passionate, open-minded, and committed to serving members and their families on their lifelong financial journeys.

Accountable – We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.

Collaborative – We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.

Knowledgeable – We believe knowledge is power and that it should be freely shared with our members, communities, and employees.

Member Centric – NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

Benefits:

We want to make sure you're taken care of, which is why we strive to offer competitive and cost-conscious benefits for you and your family. Full Time Employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of Paid Time Off, Paid Holidays Off, Company Lunches and Parties, Birthday Holidays, Life Insurance (Company Paid), Short and Long Term Disability (Company Reimbursed), 401(k) Savings Plan with Company Match & Profit Sharing, Flex Spending Account, Accident Insurance Plans, Education Reimbursement for Bachelor or Master's Degrees, Employee Assistance Program, Paid Community Volunteer Time, and Career Advancement Opportunities.

Equal Opportunity Employer:

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NuMark Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Physical Demands

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to handle cash and operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to talk and hear both in-person and by telephone is required.
• Light to moderate lifting may be required up to 25 pounds.
• Regular, predictable, in-person attendance is required at the employee's assigned location(s) for all scheduled shifts.

Work Environment

• Moderate noise (i.e., business office indoors with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to stand at a teller station for an extended period.

The budgeted compensation range for this position is $23.00-$24.00 per hour (non-exempt). Individual rates vary based on skills and experience.

You’ll also be eligible for our monthly incentive plan, which offers uncapped earning potential based on the products and services you upsell or cross‑sell. Our top performers typically earn an additional $1.50 to $2.00 per hour once incentives are calculated.

That means your second paycheck of the month could increase by a few hundred dollars to over a thousand dollars, depending on your performance.