Bilingual Universal Banker & Teller - Customer Care Pro

First Mid Bank & Trust; Beloit (WI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

First Mid Bank & Trust in Beloit, WI seeks a Universal Banker/Teller I who is bilingual to assist customers with everyday banking needs. You will handle deposits, withdrawals, account openings, and promote digital banking solutions.

The role emphasizes service quality, compliance, sales referrals, and teamwork in a community-focused branch. Prior cash handling and customer service experience are preferred, with training provided.

Qualifications

• High School Diploma/GED is required.
• 1+ year of customer service and cash handling experience preferred.
• Previous sales experience preferred.
• Successfully completes required compliance training to be proficient in basic account opening. Advancement based on management discretion.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer's experience.
• Maintains professional appearance and conduct within Employee Handbook guidelines.
• Maintains customer confidentiality.
• May participate in bank promotions and community events.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Skills

Customer service

Cash handling

Sales

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bank & Trust in Beloit, WI seeks a Universal Banker/Teller I who is bilingual to assist customers with everyday banking needs. You will handle deposits, withdrawals, account openings, and promote digital banking solutions.

The role emphasizes service quality, compliance, sales referrals, and teamwork in a community-focused branch. Prior cash handling and customer service experience are preferred, with training provided.