Bilingual Teller Retail Banker

Woodforest National Bank; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a diverse and inclusive team at an award-winning community bank that prioritizes customer care and employee ownership. As a Retail Banker, you'll engage with customers daily, offering tailored banking solutions while receiving comprehensive training for career advancement. This role emphasizes building relationships, enhancing customer experience, and contributing to community service. With a commitment to diversity and a strong focus on employee development, this opportunity promises a rewarding career path in banking. If you're passionate about making a difference in your community while growing your professional skills, this position is perfect for you.

Qualifications

• 1 year of relevant sales or customer service experience required.
• Fluency in English and Spanish is essential.

Responsibilities

• Achieve individual sales by marketing bank products to customers.
• Process transactions and perform account maintenance.
• Address customer inquiries using problem-solving skills.

Skills

Sales Skills

Customer Service

Problem Solving

Bilingual (English and Spanish)

Education

High School Diploma or equivalent

Job description

Your Future Starts Here!

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Qualifications

Minimum Qualifications/Experience:

• 1 year of relevant and transferrable sales and/or customer service experience.
• OR an equivalent amount of directly related college education or volunteer service.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.
• Must be fluent in English and Spanish.

Formal Education & Certification:

• High School Diploma or equivalent required.

Work Status:

• Full-time.

Supervisory Responsibility:

• No.

Travel:

• Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions:

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, Including Disability and Veteran

Job

Job:

Branch Banking

Primary Location

Texas-Houston

Schedule

Full-time

Work Locations

TX - Elmsworth Walmart-0132 9460 West Sam Houston Pkwy S Houston 77099

Unposting Date

Ongoing

Organization

Texas - Houston

Woodforest Commitment

Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.

Our Secret to Success?

Simple, it's our employees. We strive to provide the very best in customer service in the communities we serve. Through the hard work and dedication of our employees, Woodforest has become:

• One of the Largest Employee Owned Community Banks
• A Top Performing Bank in the United States
• A Community Leader Through Volunteer Time and Charitable Giving

Woodforest is privately owned and our Employee Stock Ownership Plan is the largest shareholder. In the spirit of “true ownership” Woodforest employees strive to offer quality banking service and to understand the financial needs of every customer they serve. Our employees live, work and “give back” throughout our many banking communities by supporting organizations and civic events with countless hours of volunteer time and financial support.

Commitment to Diversity and Inclusion

Woodforest National Bank is committed to fostering, cultivating and preserving a culture of diversity and inclusion. By bringing together employees from diverse backgrounds and giving each person the opportunity to contribute their best skills, experience and perspectives, we believe that we are able to best serve our customers and sustain the value of our company’s culture, reputation and results.

We treat all our stakeholders -- customers, community members, suppliers and each other -- respectfully and fairly, staying true to the values embedded in the Woodforest culture.

Woodforest is an Equal Opportunity Minority/ Female/ Individuals with Disabilities/ Protected Veteran and Affirmative Action Employer

Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia.