Bilingual Teller - Customer Experience Champion

PNC; Collinsville (IL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC in Collinsville, IL is seeking a Teller to deliver a personalized customer experience, educate customers on products, and refer opportunities to branch staff. You will help manage daily branch operations with a focus on accuracy and service.

The role prefers bilingual Spanish but is not required, and it is an in-office position with comprehensive benefits and incentive eligibility.

Qualifications

• No university/college degree required; high school diploma, GED, or equivalent may be acceptable.
• A comparable combination of education, job-specific certification(s) and experience may be considered in lieu of a degree.
• No specific licensing beyond standard role requirements is indicated in the posting.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures and ensures teller and branch operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Collinsville, IL is seeking a Teller to deliver a personalized customer experience, educate customers on products, and refer opportunities to branch staff. You will help manage daily branch operations with a focus on accuracy and service.

The role prefers bilingual Spanish but is not required, and it is an in-office position with comprehensive benefits and incentive eligibility.