Bilingual Teller: Build Customer Wealth & Confidence

PNC; Denver (CO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid time off and holidays

Job summary

PNC in Denver, CO is seeking a Teller to deliver a unique customer experience and support financial wellbeing while increasing customer loyalty. You will handle diverse transactions, educate customers on digital tools, and identify banking opportunities.

Spanish speaking is preferred; this is an in-office position with a comprehensive benefits package and incentive eligibility. No degree is required; training is provided.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Denver, CO is seeking a Teller to deliver a unique customer experience and support financial wellbeing while increasing customer loyalty. You will handle diverse transactions, educate customers on digital tools, and identify banking opportunities.

Spanish speaking is preferred; this is an in-office position with a comprehensive benefits package and incentive eligibility. No degree is required; training is provided.