Bilingual Tech Support Associate – EN/ES

Homeland Talent Solutions; BLOOMINGTON (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Disability

HSA

PTO

Job summary

Homeland LLC in Bloomington, MN is seeking a Bilingual Technical Customer Care Representative to provide multilingual technical support across phone, email, and chat, helping Home Health Agency clients navigate our platform.

You will diagnose issues, document interactions in Salesforce, and deliver customer-first service while collaborating with QA and support teams. Shift window is 6 am–10 pm CT; hourly rate is $24–$28 with a comprehensive benefits package.

Qualifications

• 2+ years of call center experience (preferred).
• Experience supporting B2B customers is a plus.
• Excellent written and verbal communication skills.
• Ability to diagnose and resolve technical and user issues.
• Collaborative, customer-first mindset; able to stay calm under pressure.

Responsibilities

• Provide technical support to customers across phone, email, and chat, prioritizing an exceptional experience.
• Ask discovery questions to understand challenges and craft swift solutions.
• Clearly explain resolutions, in tech-speak and plain language, to optimize platform use.
• Log all customer interactions in Salesforce Service Cloud.
• Escalate complex issues to higher tiers when needed.
• Collaborate with Quality Assurance to improve skills and CSAT ratings.

Skills

English fluency

Spanish fluency

Call center experience

Tools

Salesforce Service Cloud

Job description

Homeland LLC in Bloomington, MN is seeking a Bilingual Technical Customer Care Representative to provide multilingual technical support across phone, email, and chat, helping Home Health Agency clients navigate our platform.

You will diagnose issues, document interactions in Salesforce, and deliver customer-first service while collaborating with QA and support teams. Shift window is 6 am–10 pm CT; hourly rate is $24–$28 with a comprehensive benefits package.