Bilingual Team Lead Mgmt.

Cricket Wireless Authorized Retailer; Kissimmee (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

Blue Fig USA is an authorized independent Cricket Wireless retailer headquartered in Orlando, FL. This Full-Time position leads a sales team, coaches staff, and drives sales of devices and Cricket offerings while delivering exceptional customer experiences.

The role requires leadership, strong customer service, and the ability to work varied retail hours. Training, coaching, and ensuring accurate cash handling are key responsibilities in daily operations.

Qualifications

• Proven leadership experience in a retail or sales environment.
• Ability to meet/exceed sales quotas and drive team performance.
• Willingness to work varied retail hours including evenings, weekends, and holidays.

Responsibilities

• Lead the sales team to deliver a premium customer experience.
• Coach and develop the sales team under Store Manager direction.
• Meet sales goals by selling devices, accessories, and Cricket offerings.
• Handle daily sales operations, including contracts, warranties, payments, and order filing.
• Keep product knowledge up to date and guide customers through purchasing decisions.

Skills

Positive attitude

Customer service

Communication skills

Team player

Motivation to meet quotas

Sales process understanding

Education

High School diploma or equivalent

Job description

Full-time

Description

Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrate solid technical competence for all products and services sold.
• Sell devices, accessories, and other Cricket offerings to meet/ exceed established quotas.
• Train, coach, develop, and manage the sales team through the direction of the Store Manager.

DUTIES & RESPONSIBILITIES:

• Lead the sales team to provide an unparalleled customer experience.
• Promote store growth by coaching the store sales team and offering premium customer service.
• Meet sales goals by selling our products and services to new and existing customers.
• Promote positive customer experience through modeling great customer service and handling escalations.
• Conduct daily observations per Velocity.
• Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders.
• Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Consult with new and existing customers to determine their wireless service needs.
• Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area.
• Handles all customer service issues in a timely and professional manner.
• Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers.
• Any other assigned duties.

DIRECT REPORTS: Sales Advocates

Requirements

EDUCATION and/ or EXPERIENCE:

• High school diploma or equivalent.
• Proven leadership skills.
• Demonstrated ability to meet/ exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS:

• Experience in prepaid wireless sales.
• Bilingual / English & Spanish

SALARY/ BENEFITS:

• Base Salary Range $14.00 hourly + Monthly Sales Bonus Eligible
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days

JOB TYPE:

• Full-Time
• Hourly- Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS:

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching.