Bilingual Store Manager

Cricket Wireless Authorized Retailer; Lakeland (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Supplemental

Monthly Sales Bonus Eligible

Weekly Pay

Job summary

Blue Fig USA, an authorized Cricket Wireless retailer, seeks a store leader to drive sales and deliver an exceptional customer experience. You will guide the sales team and ensure top service across daily operations in a fast-paced retail environment.

Responsibilities include coaching, achieving sales targets, handling contracts and transactions, and maintaining store standards and appearance. Experience in prepaid wireless sales is a plus and bilingual English/Spanish is valued.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Retail sales management or customer service management experience.
• Proven leadership skills and ability to meet/exceed quotas.
• Experience leading a sales team and driving customer satisfaction.

Responsibilities

• Lead and manage the sales team to provide an unparalleled customer experience.
• Meet sales goals by selling products and services and exceeding quotas.
• Oversee store operations, training, coaching, and daily administration.
• Maintain store standards, merchandising, and cash handling accuracy.

Skills

Leadership

Sales targets

Customer service

Team player

Communication

Education

High school diploma or equivalent

College degree preferred

Job description

Description

Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL. With over 90 locations throughout the state, Blue Fig champions the corporate mission and message of a premium customer experience, every customer, every time. Every customer deserves an exceptional experience with no exception. Blue Fig is made of trained wireless experts. Our team members provide valuable solutions that meet the wireless needs of our customers.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrate solid technical competence for all products and services sold.
• Assume direct responsibility for all day-to-day store operations.
• Sell devices, accessories, and other Cricket offerings to meet/ exceed established quotas.
• Train, coach, develop, and manage the sales team through the direction of the District Manager.

DUTIES & RESPONSIBILITIES

• Lead and manage the sales team to provide an unparalleled customer experience.
• Lead sales team to ensure the store maintains or exceeds the sales of 200 devices and $6500 in accessories monthly.
• Promote store growth through training, coaching, and developing the store sales team.
• Meet sales goals by selling our products and services to new and existing customers.
• Promote positive customer experience through modeling great customer service and handling escalations.
• Conduct daily observations per Velocity.
• Handle all administrative aspects of the sale, including, but not limited to, completing customer contracts and warranties, accepting customer payments, and filing the completed orders.
• Stay updated with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise.
• Consult with new and existing customers to determine their wireless service needs.
• Maintain the integrity of store operating procedures, including opening, closing, inventory, point of sale paperwork/record keeping, cash management, and maintaining store standards/appearance in merchandising, backroom, restroom, and work area.
• Handles all customer service issues in a timely and professional manner.
• Directly responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers.
• Any other assigned duties.

DIRECT REPORTS

Team Lead, Sales Advocates

Requirements

EDUCATION and/ or EXPERIENCE

• High school diploma or equivalent, college degree preferred.
• Retail sales management or customer service management experience.
• Proven leadership skills.
• Demonstrated ability to meet/ exceed sales quotas.

KNOWLEDGE, SKILLS, & ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

• Positive, can-do attitude, highly motivated, results-driven personality.
• Excellent customer service skills and the ability to understand and implement our sales process.
• Ability to function independently as well as be a team player.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Ability to complete sales tasks and meet quotas.
• Must be able to work the varied hours of retail, including evenings, weekends, and holidays.

DESIRED SKILLS

• Experience in prepaid wireless sales management.
• Retail sales management or customer service management experience.
• Bilingual / English & Spanish proficiency.

SALARY/ BENEFITS

• Base Salary Range $15.00 hourly + Monthly Sales Bonus Eligible.
• Base + Commission (Hourly Pay and Commission Paid Weekly)
• Medical, Dental, Vision & Supplemental Insurance Benefits are eligible after 60 days

JOB TYPE

• Full-Time
• Hourly - Non-Exempt

ENVIRONMENT & PHYSICAL DEMANDS

The environmental and physical demands described here are representative of those an individual must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.

• Ability to occasionally lift 10 to 25 pounds.
• Constant walking and standing; frequent bending, stooping, and reaching.