Bilingual Targeted Case Manager

HEALTH CONNECT AMERICA, INC; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Employee Assistance Program

Job summary

Health Connect America, Inc. seeks a dedicated Targeted Case Manager to coordinate services for children, families, and adults within our care teams. You will develop service plans, connect clients with community resources, and document outcomes to support effective, compliant care.

You will collaborate with the treatment team, meet clients regularly, and participate in on-call support while ensuring regulatory compliance and quality standards across our multi-state footprint.

Qualifications

• Bachelor’s degree in a human services discipline is required in Florida.
• Master’s degree or equivalent credentials may be needed for Mississippi site.
• Experience with children and families in case management or community resource capacity is preferred.

Responsibilities

• Provide best practice, quality case management services and ensure documentation meets payer, state, and COA standards.
• Develop service plans with input from the treatment team and Clinical Supervisor.
• Connect families with community resources and follow up with clients and agencies to document referrals.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend bi-weekly Treatment Team meetings.
• Act as liaison with professionals and agencies related to the client.
• Recruit new referrals to keep caseload full.
• Provide 24/7 on-call support as per program requirements.
• Ensure compliance with all state regulatory bodies.

Skills

Case management

Communication with clients

Documentation

Payer credentialing

Education

Bachelor’s degree in human services

Master’s degree in human services/behavioral health/social work/counseling

Job description

Overview

Join Our Impactful Team at Health Connect America!

Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver.

We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership.

When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Our Brands

Responsibilities

The Targeted Case Manager provides best practice, quality case management services, ensure that all documentation is completed per Payer, State, and COA standards and requirements. Assist in marketing new referrals.

• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Develop service plans with the input of the treatment team and the Clinical Supervisor.
• Connect families with needed and available community resources. Follow-upwith clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate bi-weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Actively recruit new referrals to ensure that your caseload stays full.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Qualifications

State Specific Qualifications:

• • Mississippi:
    • Master’s degree in a human services, behavioral health, social work, counseling, or related field required.
    • Must meet payer-required credentialing standards, which may include:
      • Licensed Social Worker (LSW), or
      • DMH-approved Mental Health Therapist credential, or
      • Registered Nurse (RN)
    • Must have 2 years of experience in mental health care.
  • Florida:
    • Must hold a Bachelor’s degree in a human services discipline, including but not limited to: Social Work, Psychology, Sociology, Counseling, etc.
    • Must have experience working with children and families in case management or community resource capacity.

Be Well with HCA:

• We recognize the importance of self-care and work/life balance.

• We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.

• Additional benefits include:

• Access to a Health Navigator

• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan

• Benefits Hub

• Tickets at Work

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, see Equal Employment Opportunity Posters