Bilingual Switchboard Operator – Front Desk Support

Health Partners of Western Ohio; Defiance (OH); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

PTO

Medical, Dental, Vision Insurance

Paid Holidays

403b Retirement with up to 8% match

Tuition Reimbursement

Training Opportunities

Emerging Leaders Program after 1 year

Annual Raises and Bonuses

Employee Assistance Program

Job summary

Health Partners of Western Ohio is seeking a bilingual Switchboard Operator to manage calls, greet visitors, and route information, supporting a fast-paced health center environment in Defiance, OH.

The role requires bilingual English/Spanish communication, excellent computer skills, and a conscientious approach to patient information and scheduling. In‑person work with opportunities for professional growth and benefits is provided.

Qualifications

• High school diploma or equivalent required.
• Successful completion of in‑house training.
• Speak English and Spanish.
• Excellent computer skills.
• Knowledge of Electronic Health Records preferred.
• Exceptional verbal communication skills.
• Ability to work in a fast‑paced, dynamic work environment.

Responsibilities

• Answer incoming calls and greet callers, providing information and routing messages.
• Operate switchboard and other communication systems.
• Page individuals to inform them of calls and relay messages.
• Perform data entry, scheduling, and basic administrative tasks.
• Process mail, packages, and deliveries and support various office functions.
• Participate in Quality Improvement activities.

Skills

Bilingual (English/Spanish)

Verbal communication

Excellent computer skills

Adaptability to fast-paced environment

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Health Partners of Western Ohio is seeking a bilingual Switchboard Operator to manage calls, greet visitors, and route information, supporting a fast-paced health center environment in Defiance, OH.

The role requires bilingual English/Spanish communication, excellent computer skills, and a conscientious approach to patient information and scheduling. In‑person work with opportunities for professional growth and benefits is provided.