Bilingual Student Support & Success Advisor

Dorcas International; Providence (RI); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health & dental benefits

Paid vacation and personal leave

13 paid holidays

403b retirement plan

Life insurance

Full-time role (37.5 hrs/wk)

Job summary

Dorcas International Institute of Rhode Island is seeking a Student Support Advisor to provide non-academic support to adult education students, focusing on attendance and retention while guiding enrollment processes and intake tasks.

The role requires minimum an associate degree or 4 years' experience, bilingual Spanish/English, strong interpersonal skills, and the ability to work a split shift including Saturdays; the position is full-time at 37.5 hours/week with an hourly rate of $22.

Qualifications

• Minimum Associate’s Degree or 4 years equivalent experience.
• Bilingual Spanish/English language skills required.
• Subject matter expertise/experience in customer service.
• Strong interpersonal and rapport building skills; Ability to handle high volume of clients with differing abilities and backgrounds.
• Motivational interviewing skills.
• Ability to exercise judgement, identify problems and develop solutions.
• Ability to manage time and priorities effectively; Strong multi-tasking ability.
• Highly self-motivated, flexible, and enthusiastic team player with collaboration skills.
• Excellent organizational and documentation skills; attention to detail.

Responsibilities

• Coordinate and make appropriate referrals internally and externally for needed resources and services.
• Ensure proper follow ups, have face-to-face or virtual interactions with clients and other parties as needed.
• Provide problem solving assistance; act as mediator/liaison internally and externally.
• Track, maintain and report student attendance, testing outcomes, and progress through education programs.
• Maintain systematic records of student interactions, services and referrals, and outcomes in agency and external databases as required by funders.
• Remain well versed and up to date in area of student support expertise.

Skills

Interpersonal skills

Rapport building

Bilingual Spanish/English

Motivational interviewing

Time management

Documentation

Customer service

Education

Associate’s Degree or 4 years experience

Job description

Dorcas International Institute of Rhode Island is seeking a Student Support Advisor to provide non-academic support to adult education students, focusing on attendance and retention while guiding enrollment processes and intake tasks.

The role requires minimum an associate degree or 4 years' experience, bilingual Spanish/English, strong interpersonal skills, and the ability to work a split shift including Saturdays; the position is full-time at 37.5 hours/week with an hourly rate of $22.