Bilingual Store Associate (Spanish)

Sherwin-Williams; New Albany (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Store Associate to provide exceptional customer service and support sales in a busy retail environment. The ideal candidate will have strong communication skills, the ability to work flexible hours, and experience in retail or customer service. Responsibilities include assisting customers, processing transactions, and maintaining store presentation to meet high quality standards.

Qualifications

• Must be 18 years or older and legally authorized to work without visa sponsorship.
• Experience in retail or customer service preferred.
• Ability to lift and carry up to 50 lbs. frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in determining their needs and presenting products.
• Achieve sales goals monthly and maintain stock levels.

Skills

Communication in English

Communication in Spanish

Customer Service

Sales

Ability to lift 50 lbs.

Education

High School diploma or GED

Job description

Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship for a work visa now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to, with or without reasonable accommodation, retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately according to policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse as needed
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition of assigned areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales