Bilingual Store Associate (Spanish)

The Sherwin-Williams Company; Grosse Pointe Woods (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Store Associate in Grosse Pointe Woods, MI, who is proficient in both Spanish and English. The role is centered around providing excellent customer service and assisting customers with their needs, ensuring product quality and visual standards.

The ideal candidate will be responsible for maintaining store operations, processing sales transactions, and achieving sales goals. A High School diploma or GED and ability to lift heavy materials are among the essential requirements.

Qualifications

• Must be at least 18 years of age.
• Legally authorized to work in the US without sponsorship.
• Must be able to lift and carry up to 50 lbs frequently.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.

Skills

Customer service

Sales proficiency

Communication in English

Communication in Spanish

Education

High School diploma or GED

Job description

Job Overview

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Store Associates work to achieve excellent customer service while consistently meeting the store’s sales goals. Contact with customers may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value is required and may be supervised or unsupervised. For these reasons, the company requires a review of criminal history to protect the safety of customers, staff, employees, vendors, contractors and the public.

The person selected for this role must speak Spanish and English!! The individual selected for this role will be expected to work at Store #1363 located at 19849 MACK AVE, GROSSE POINTE WOODS MI 48236 2505

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment