Bilingual Store Associate (Spanish)

The Sherwin-Williams Company; Rochester Hills (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

The Sherwin-Williams Company Store Associate position in Rochester Hills, MI focuses on delivering outstanding customer service, assisting customers on the floor and over the phone, and driving sales. You will help maintain product displays, stock shelves, and support delivery operations as needed.

Spanish/English bilingual capability is preferred, with a commitment to meeting monthly sales goals and providing accurate, friendly service in a fast-paced retail environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to read, write, comprehend, and communicate in English and Spanish.
• Ability to lift up to 70 lbs and work flexible hours including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Maintain in-stock and presentable condition assigned areas.
• Stock shelves and set up displays.
• Assist in deliveries as needed.

Skills

Customer service

Bilingual Spanish/English

Sales

Education

High School diploma or GED

Tools

Cash register / POS system

Tinting equipment

Job description

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store Associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store Associates are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

This is a SPANISH & ENGLISH speaking role!
The individual selected for this role will be expected to work at Store #1930 located at 150 E TIENKEN RD, ROCHESTER HILLS MI 48306 4532

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment