Bilingual Spanish-Speaking Contact Center Specialist

National Life Group; Addison (TX); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Benefits start day one

Job summary

National Life Group is seeking a Contact Center Service Specialist who is bilingual in Spanish and English. You will train to work directly with customers across America, helping them understand their life and annuity policies and solving issues to ensure a positive experience.

The role involves an onsite schedule four days per week with core days Monday to Thursday, within a 8am–7pm ET window. We value compassion, clear communication, and a collaborative spirit.

Qualifications

• Associate’s degree or higher preferred.
• 2+ years of professional work experience interacting with customers.
• Pass a background check including fingerprinting.
• Bilingual Spanish/English required for this role.

Responsibilities

• Provide information to customers and help solve important issues.
• Collaborate with team to ensure positive customer experiences.
• Engage with customers across America to understand life and annuity policies.

Skills

Bilingual Spanish/English

Customer service

Communication

Problem solving

Multitasking

MS Office

Mainframes

Education

Associate's degree or higher

Tools

Mainframes

MS Office

Job description

National Life Group is seeking a Contact Center Service Specialist who is bilingual in Spanish and English. You will train to work directly with customers across America, helping them understand their life and annuity policies and solving issues to ensure a positive experience.

The role involves an onsite schedule four days per week with core days Monday to Thursday, within a 8am–7pm ET window. We value compassion, clear communication, and a collaborative spirit.