Bilingual (Spanish) - Sales Retention Specialist - Remote

Yelp USA; United States; Remote; USD 53,000; Full time

Job summary

An innovative firm is seeking a passionate Bilingual Spanish Customer Success Representative to join their dynamic team. In this role, you will support small business advertisers by providing exceptional customer service and consulting on Yelp's advertising solutions. Your expertise will help clients understand their investment returns, while your strong communication skills will ensure a seamless experience. This position offers the flexibility of remote work, making it ideal for individuals who thrive in a fast-paced environment. If you are dedicated to helping local businesses succeed, this opportunity is perfect for you.

Benefits

Full medical, vision, and dental

15 days PTO

12 paid holidays

Parental leave up to 14 weeks

Monthly wellness subsidy

Work from home reimbursement

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Qualifications

• Bachelor's degree or 3+ years of relevant client-facing experience required.
• Fluency in Spanish is essential for communicating with customers.

Responsibilities

• Provide exceptional customer support to strengthen revenue retention.
• Consult and educate advertisers through inbound calls and emails.

Skills

Fluent in Spanish

Customer Support

Communication Skills

Problem Solving

Time Management

Education

Bachelor's Degree

3+ years of client-facing experience

Tools

Information Systems

Job description

Summary

*Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Bilingual Spanish speaking Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do:

• You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently achieve/exceed monthly goals
• You will work with both English and Spanish speaking customers

What it takes to succeed:

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You possess written and verbal fluency in communicating with Spanish speaking customers
• You are technically proficient with computers and information systems
• You have strong communication (verbal and written)
• You excel with problem solving and troubleshooting
• You have experience in account management, sales, advertising, or small business (preferred)
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to strike a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Target base salary is $52,500 + performance based incentives

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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