Bilingual (Spanish) - Sales Retention Specialist - Remote

Yelp; Portland (OR); Remote; USD 52,000 - 61,000; Full time

Job summary

An innovative company seeks a Bilingual Sales Retention Specialist to enhance local businesses' growth. In this remote role, you will provide exceptional customer support, consult with clients, and demonstrate the value of advertising solutions. With a focus on communication and problem-solving, you'll thrive in a dynamic environment, helping clients achieve their goals. This position offers a competitive salary, comprehensive benefits, and opportunities for personal and professional growth. If you're passionate about supporting local businesses and enjoy a fast-paced, rewarding atmosphere, this is the role for you.

Benefits

Full medical, vision, and dental coverage

15 days PTO

12 paid holidays

Floating holiday

Up to 14 weeks of parental leave

Monthly wellness subsidy

Work from home reimbursement

Flexible spending account

401(k) retirement plan

Employee stock purchase plan

Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience.
• Fluent in written and verbal communication in Spanish.

Responsibilities

• Provide exceptional customer support to strengthen revenue retention.
• Consult and educate Yelp advertisers through inbound calls and emails.

Skills

Fluent in Spanish

Customer Support

Problem Solving

Communication Skills

Time Management

Education

Bachelor's Degree

3+ years client-facing experience

Tools

Information Systems

Job description

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• Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*
  
  

Summary

Do you love local businesses and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Bilingual Spanish-speaking Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will support, consult, and retain our advertisers post-sale. We encourage you to apply even if you don’t meet every requirement. At Yelp, we value great people, not just those who check all the boxes.

What You'll Do

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails.
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• Become an expert in Yelp’s advertising solutions and adapt product recommendations to client needs—asking probing questions and handling objections will be critical.
• Exhibit strong communication skills, both externally with clients and internally with Yelp employees.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve/exceed monthly goals.
• Work with both English and Spanish-speaking customers.

What It Takes To Succeed

• You have a Bachelor's Degree or 3+ years of relevant client-facing experience.
• You are fluent in written and verbal communication in Spanish.
• You are proficient with computers and information systems.
• You possess strong verbal and written communication skills.
• You excel at problem solving and troubleshooting.
• Experience in account management, sales, advertising, or small business is preferred.
• You love local businesses and understand their importance in local economies.
• You have excellent time management and organizational skills.
• You can handle tough conversations professionally and solutions-oriented.
• You are open to feedback and adaptable to a fast-changing environment.

What You'll Get

• Effective from day one: Full medical, vision, and dental coverage.
• 15 days PTO (accrual begins on hire date and increases with tenure), 12 paid holidays, plus a floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Work from home reimbursement.
• Flexible spending account.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Target base salary: $52,500 + performance incentives.

Additional Information

At Yelp, diversity is celebrated as an expression of all characteristics that make us human. We believe diverse backgrounds and perspectives strengthen our teams and products. We are proud to be an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, and other protected categories. Salary offers may vary based on location and experience. We consider qualified candidates with arrest and conviction records in accordance with applicable laws. We are committed to providing accommodations for individuals with disabilities during the application process. For assistance, contact [e-mail].