Bilingual (Spanish) Phone Outreach Associate

Nadia Care; United States; Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Option Grant

Disability Insurance

Time off benefits

Job summary

Nadia Care is seeking a Bilingual (Spanish) Phone Outreach Associate for a fully remote role targeting the United States. You will call potential members, clearly explain Nadia Care’s services, and help guide them through the membership journey.

The ideal candidate quickly learns scripts, communicates warmly, and thrives in a fast-growing startup. Work hours are 8:30am-5:30pm ET, with supervision from the Phone Outreach Team Lead within Marketing & Member Enrollment.

Qualifications

• High school diploma or equivalent.
• Bilingual Spanish is required.
• Experience in call center, sales, or community outreach recommended.

Responsibilities

• Making calls to potential members, identifying their needs, and providing information about services offered.
• Answering questions about Nadia Care and the membership journey.
• Checking if potential members are eligible to enroll with Nadia Care.
• Registering members with the program and scheduling their first appointment.
• Maintaining databases by keeping member information up to date.
• Collaborating across the team and company on feedback received from potential and current members.

Skills

Communication skills

Interpersonal skills

Bilingual Spanish

Phone outreach

Education

High school diploma

Job description

Remote, United States

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

We are seeking a Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care.

This is a fully remote position. This role is expected to work from 8:30am-5:30pm ET (7:30am-4:30pm CT).

This role will report directly to the Phone Outreach Team Lead, which sits on the Marketing & Member Enrollment team at Nadia Care.

Responsibilities:

• Making calls to potential members, identifying their needs, and providing information about services offered
• Answering questions about Nadia Care and the membership journey
• Checking if potential members are eligible to enroll with Nadia Care
• Registering members with the program and scheduling their first appointment
• Maintaining databases by keeping member information up to date
• Collaborating across the team and company on feedback received from potential and current members

Qualifications:

• High school diploma or equivalent
• Call center, sales, or community outreach experience
• Outgoing personality who is excited to bring our services to those who need them
• Good listening skills and attention to detail
• Comfortable with technology and digital platforms
• Ability to thrive in a fast-paced, high-growth startup environment
• Demonstrated experience in taking direction, learn quickly, and working independently

Compensation range for this position is between $22-$28/hr. The exact amount will depend on direct, relevant experience.

Our Interview Process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role.

Please note that this process is subject to change, but we will always keep you informed along the way.

For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

• Recharge with annual paid holidays off.
• Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period.
• Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Stock Option Grant: We believe in shared success.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.

Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US.

As set forth in Nadia Care’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.