Bilingual Spanish Personal Banker

PNC; Hazleton (Luzerne County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Spanish Personal Banker to enhance customer relationships and drive sales in Hazleton. This role involves engaging customers, identifying financial solutions, and fostering loyalty through exceptional service. Join a team that values inclusivity and collaboration, where your contributions can make a significant impact on customer satisfaction and business success. This position offers a chance to grow within a supportive environment, focusing on customer needs and financial wellbeing. If you're passionate about banking and customer service, this opportunity is perfect for you.

Benefits

Health Coverage

401(k)

Pension

Stock Plans

Paid Time Off

Wellness Programs

Qualifications

• 3+ years of experience in banking or customer service roles.
• Strong skills in sales and customer engagement.

Responsibilities

• Deepen customer relationships through proactive sales and service.
• Drive client loyalty by providing tailored financial solutions.

Skills

Customer Experience

Proactive Sales

Client Loyalty

Technology Use

Opportunity Identification

Education

Associate's Degree

Job description

Join to apply for the Bilingual Spanish Personal Banker role at PNC

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Bilingual English/Spanish Branch Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time as a personal banker, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Hazle Township, PA at the Hazle Township branch.

Job Profile

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing. Collaborate with ecosystem partners to grow the customer's share of wallet. Position PNC solutions to drive revenue and loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including calling, service to sales, teller interactions, appointments, and lobby engagement, to elevate client loyalty. Deliver comprehensive PNC conversations to identify suitable solutions. Leverage community partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and increase share of wallet by providing a differentiated customer experience. Engage customers in the lobby to connect and promote PNC products. Educate customers on managing transactions using technology and resources.
• Apply product and procedural knowledge to resolve customer issues effectively, fostering loyalty.
• Manage risk by adhering to policies and demonstrating sound judgment. Participate in branch operations to ensure efficiency and accuracy.

PNC employees take pride in our reputation. We expect our employees to be:

• Customer Focused - Knowledgeable of practices that align customer needs with satisfaction as primary considerations in decisions, creating tailored solutions.
• Managing Risk - Assess and manage risks related to business activities, supporting PNC's Risk Management Framework.

Qualifications

Candidates should demonstrate relevant skills, experience, and education:

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Opportunity Identification, Technology Use, Proactive Sales

Core Competencies

Banking Products, Digital Awareness, Communication, Multitasking, Problem Solving, Prospecting, Retail Lending, Selling, Customer Needs Understanding

Work Experience

Typically requires 3+ years of related experience or knowledge; an Associate's degree or equivalent is preferred. Equivalent combinations of education, certifications, and experience may be considered.

Education

No Degree required

Certifications and Licenses

No specific certifications required; candidates will undergo background checks as per regulations.

Benefits

PNC offers comprehensive benefits, including health coverage, insurance, 401(k), pension, stock plans, paid time off, and wellness programs. For details, visit Your PNC Total Rewards.

Accommodations & Equal Opportunity

If accommodations are needed, contact [e-mail] or call 877-968-7762. PNC fosters an inclusive workplace and provides reasonable accommodations. We are an equal opportunity employer, welcoming applicants regardless of race, gender, age, or other protected categories.