Bilingual (Spanish) Med Office Scheduler I

Healthcare Outcomes Performance; Fort Myers (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Fort Myers seeks a dedicated individual to manage patient communications and support. The role involves answering calls, verifying insurance, scheduling appointments, and maintaining patient information. Ideal candidates will be fluent in English and Spanish, possess strong organizational skills, and have a high school diploma. This position requires flexibility and the ability to handle stressful situations effectively.

Qualifications

• Fluent in English and Spanish.
• Experience in customer service required.

Responsibilities

• Answer incoming calls within 1 to 2 rings 95% of the time.
• Verify insurance eligibility and maintain patient demographics.
• Schedule appointments for patients and physicians.

Skills

Medical Terminology

Customer Service

Organizational Skills

Interpersonal Skills

Confidentiality

Prioritization

Education

High school diploma or equivalent

Job description

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Maintain coverage of the phones between the hours of 8:00 am and 5:00 pm

• Answer incoming calls within 1 to 2 rings 95% of the time
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Initiate authorization/referral with primary care physician
• Complete system documentation as it pertains to meaningful use
• Schedule mutually acceptable appointment times for patients and physicians
• Complete all “tasks” and orders in a timely manner
• Facilitate timely receipt and dispatch of medical records
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Must speak English and Spanish fluently
• Other duties as assigned

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure: Not required

Skills:

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal sills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.

Equal Opportunity Employer
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