Bilingual Patient Care Coordinator

Winning Assistants, Inc.; United States; Remote; USD 8,300 - 11,000; Part time

Benefits offered by this job

Dedicated HR & Contractor Support Team

HIPAA & Cybersecurity Training + Cert.

US holidays on contract

Job summary

Winning Assistants, Inc. is seeking a Bilingual Patient Care Coordinator to support a pediatric therapy practice remotely. This part-time role runs Monday–Friday, 10:00 AM–2:00 PM CDT, with compensation of $6–$8 per hour based on experience.

The ideal candidate is fluent in English and Spanish, and familiar with patient intake, scheduling, and EHR systems. Responsibilities include answering calls, documenting inquiries, managing new patient intake, and maintaining accurate records in Jane EHR.

Qualifications

• Ideal candidate has healthcare or medical office admin experience.
• Remote work experience in healthcare administration helps.
• Extensive experience with an EHR system (Jane or similar).
• Strong phone-answering and customer service experience.
• Experience with patient intake, scheduling, and verification of benefits.

Responsibilities

• Answer incoming calls professionally and provide excellent service to patients and families.
• Capture, document, and organize all inbound patient inquiries.
• Assist with new patient intake and collect required information.
• Schedule and reschedule appointments for new and existing patients.
• Maintain complete and organized patient information in the Jane EHR system.
• Provide backup support for insurance eligibility and benefits verification.
• Coordinate calendar management and other admin duties as needed.
• Lead weekly update meetings and communicate progress and priorities.

Skills

Healthcare admin

Remote work

EHR experience

Phone etiquette

Education

Medical degree or license preferred

Tools

Jane EHR

Job description

Job Title: Bilingual Patient Care Coordinator

Position Type: Part-Time

Schedule: Monday-Friday

Work Hours: 10:00 AM-2:00 PM CDT

Compensation: $6-$8 USD per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Latin America or Philippines (Spanish Bilingual)

About the Opportunity

Our client is a growing pediatric therapy practice dedicated to providing compassionate, high-quality care to children and families. Their team works closely with patients, caregivers, and healthcare partners to make accessing therapy services as smooth and supportive as possible.

Your Top 3 Priorities

• Answer incoming phone calls and capture all inbound patient inquiries. You will serve as an important first point of contact for patients and families, ensuring their questions and information are accurately documented and appropriately handled.
• Assist with new patient intake. Help new patients and families navigate the intake process by collecting, organizing, and maintaining the information required to get started.
• Manage scheduling and rescheduling. Coordinate appointments for new and existing patients while keeping schedules accurate, organized, and up to date.

Scope of Work & Responsibilities

• Answer incoming phone calls professionally and provide excellent customer service to patients and families.
• Capture, document, and organize all inbound patient inquiries.
• Assist with new patient intake, including collecting and organizing required patient information.
• Schedule and reschedule appointments for new and existing patients.
• Maintain accurate, complete, and organized patient and administrative information within the Jane EHR system.
• Provide backup support for insurance eligibility and benefits verification.
• Manage administrative responsibilities, including calendar management.
• Provide general back-end administrative support as needed.
• Maintain organized records and ensure important information and tasks do not fall through the cracks.
• Lead weekly update meetings independently and communicate progress, priorities, and outstanding needs clearly.
• Anticipate needs, take initiative, and remain one step ahead rather than waiting for constant direction.
• Take ownership of multiple responsibilities while maintaining accuracy and consistency.
• Adapt to evolving operational needs and take on additional responsibilities as the practice grows.
• Potentially assist with referral source outreach and partnership development as the practice expands.

Requirements

Experience Requirements

• The ideal candidate will have previous healthcare or medical office administrative experience. A medical degree, clinical education, or active professional medical license (such as RN, MD, PT, or similar) is preferred but not required for this position.
• Previous experience working remotely or as a Virtual Assistant is preferred, particularly when that experience involved healthcare administration or patient support.
• Extensive experience working with an Electronic Health Record (EHR) system, preferably Jane or a similar healthcare EHR platform.
• Strong phone-answering and customer service experience.
• Experience handling patient intake processes.
• Experience with patient scheduling and rescheduling.
• Knowledge or hands-on experience with insurance eligibility and benefits verification.
• Healthcare, therapy practice, or medical office experience, which is strongly preferred.
• Relevant administrative or patient-support work experience.

Language & Communication Requirements

• Bilingual English/Spanish is required.
• Must be able to speak and write English clearly and professionally.
• Strong verbal and written professional communication skills.
• Must be confident communicating with patients and families over the phone.
• Must be comfortable independently leading weekly update meetings.

Basic Requirements

• Must have relevant work experience.
• Must be proficient in speaking and writing English very clearly.
• Must be fluent in Spanish and comfortable communicating with Spanish-speaking patients and families.
• Must be able to submit an NBI Clearance and/or Local Police Clearance/background check before onboarding. This is mandatory.
• Must be available for video meetings with the camera on when needed.
• Must be able to consistently work Monday through Friday, 10:00 AM-2:00 PM CDT

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.