Bilingual Spanish - Customer Support Specialist - ON SITE

BlinkRx; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare technology company is seeking a Bilingual Spanish Customer Support Specialist to join their dedicated team in Pittsburgh. This role focuses on providing exceptional patient care, resolving inquiries, and supporting pharma programs. With flexible scheduling and a collaborative environment, you'll play a vital role in improving healthcare accessibility. Join a fast-growing firm that values diversity and is committed to making a positive impact on patients' lives. If you're passionate about patient care and thrive in a dynamic setting, this opportunity is for you!

Benefits

Medical insurance

Dental insurance

Vision insurance

Daily meal stipends

Transit benefits

Free parking

Qualifications

• Experience in customer service or call center is required.
• Strong communication and analytical skills are essential.

Responsibilities

• Receive inbound calls to resolve issues with patients, doctors, and insurers.
• Document all call information and maintain confidentiality.

Skills

Customer service experience

Strong communication skills

Technical aptitude

Analytical skills

Operational focus

Education

High school diploma or GED

Bachelor’s preferred

Job description

Join to apply for the Bilingual Spanish - Customer Support Specialist - ON SITE role at BlinkRx

2 weeks ago Be among the first 25 applicants

Join to apply for the Bilingual Spanish - Customer Support Specialist - ON SITE role at BlinkRx

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, patients will no longer face issues like unaffordable medication costs, forms to fill out, or stock shortages at pharmacies.

We are a highly collaborative team of builders and operators who innovate in an industry that has historically resisted change. Join us!

Responsibilities:

• Receive inbound calls to resolve routine and new issues with patients, doctors, and insurers.
• Provide patient care to support pharma programs accurately and triage to appropriate teams when needed.
• Meet and strive to exceed performance targets.
• Document all call information and data according to procedures.
• Use Knowledge Base materials to resolve inquiries.
• Maintain confidentiality of patient and proprietary information.
• Develop knowledge of company security and privacy practices.
• Participate in ongoing education on product updates and launches.
• Share feedback to improve patient experience, products, and processes.

Location/Hours:

• Full-time, on-site in Pittsburgh (Robinson).
• Availability for Monday-Friday shifts: 8am-4pm EST, 9am-5pm EST, 1pm-9pm EST.
• OR availability for 4-day, 10-hour shifts from 11am-9pm EST.
• Rotating Saturday shifts, 9am-5pm.
• Flexible scheduling with potential changes over time.
• Benefits include medical, dental, vision insurance, daily meal stipends, transit benefits, and free parking.

Requirements:

• High school diploma or GED; Bachelor’s preferred.
• Customer service or call center experience required.
• Healthcare or pharmacy industry experience preferred.
• Strong communication skills.
• Technical aptitude, analytical skills, good judgment, operational focus.
• Passion for patient care.
• Ability to work collaboratively across teams.
• Ability to learn complex software quickly.

Why Join Us:

At Blink, we impact millions at their most vulnerable, providing accessible healthcare solutions. As the fastest-growing healthcare company, we drive economic and social impact, building a company for the future. Our team is curious, collaborative, and dedicated to improving lives.

We are an equal opportunity employer valuing diversity and inclusivity. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability.

Additional Info:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information, and Internet