Bilingual (Spanish) CRM Product Owner

Bunzl Distribution NA; St. Louis (MO); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

Paid Time Off

401K with generous company match

Benefits and Perks information on Bunz

Job summary

Bunzl Distribution NA is seeking a Bilingual Spanish CRM Product Owner to lead CRM strategy for the MAC Division and manage the product backlog from a St. Louis, MO onsite location.

You will coordinate with central teams, gather requirements across stakeholders, and drive the product through design and development stages, ensuring delivery of business value and customer satisfaction.

Qualifications

• Bachelor’s degree in CS or related field preferred, or equivalent experience with certifications.
• 2+ years as a product owner, with CRM platform experience, preferably Microsoft Dynamics.
• CRM support across diverse business needs; some travel required.
• Solid product knowledge with clear technical understanding for customer communications.
• Ability to create Power BI reports/visualizations for data-driven decisions.
• Outstanding written and verbal communication across all levels.
• Identify and resolve issues with judgement; work independently.
• Strong PM, organization, planning; manage multiple priorities and deadlines.
• Maturity and confidence to interact with clients.
• Understanding of customer needs and business strategy; leadership and service.
• Attention to detail, flexibility, and creativity.

Responsibilities

• Develop, maintain, and prioritize the product backlog reflecting business priorities and customer needs.
• Collaborate with stakeholders across development, design, marketing, and business teams to gather requirements and align.
• Oversee all stages of product creation, including design and technical development, monitoring progress.
• Gather and analyze customer feedback, market data, and industry trends to inform product decisions.
• Coordinate with central team on product vision, strategy, and roadmap, aligning with goals.
• Communicate product goals and requirements clearly to technical and non-technical audiences.
• Track and report on key CRM product metrics to leadership.
• Identify and resolve issues that may impact product delivery.
• Engage with end-user community to support and train for optimal CRM use.

Job description

As the Bilingual Spanish CRM Product Owner for the Mexico, Agriculture, Convenience (MAC) Division, you will embody the Division's vision for the solution. You will coordinate with central resources to develop and execute the CRM product strategy, manage the product backlog, prioritize features, and collaborate with stakeholders to ensure successful product delivery and maximize business value. You play a critical role by collaborating with teammates to develop and implement solutions that focus on business processes.

This role will sit onsite in St. Louis, MO.

Responsibilities:

• Develop, maintain, and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
• Collaborate with various stakeholders, including development, design, marketing, and business teams, to gather requirements, manage expectations, and ensure alignment.
• Oversee all stages of product creation, including design and technical development, monitoring and evaluating progress.
• Gather and analyze customer feedback, market data, and industry trends to inform product decisions and drive continuous improvement.
• Coordinate with central team on product vision, strategy, and roadmap, aligning with organizational goals and market needs.
• Communicate product goals and requirements clearly and effectively to both technical and non-technical audiences.
• Track and report on key CRM product metrics, communicating successes and areas for improvement to leadership.
• Identify and resolve issues that may impact product delivery, ensuring a smooth and efficient development process.
• Engage with end-user community to support, troubleshoot and train to ensure optimal use of the CRM.

Requirements:

• Bachelor’s degree in computer science or relevant field preferred, or equivalent experience and certifications.
• 2+ years of relevant product owner work, experience managing CRM platforms, preferably Microsoft Dynamics.
• Support various business needs related to CRM; some travel will be required.
• Product knowledge with clear technical understanding of services to be able to effectively communicate to customer.
• Ability to create PowerBI reports and visualizations to support business team’s ability to make data-driven decisions.
• Outstanding written and verbal communication skills, with the ability to effectively influence and work with individuals at all levels of the organization.
• Ability to identify and resolve issues using sound judgment, exercise discretion, maintain confidentiality, and work independently with minimal supervision.
• Strong project management, organizational, and planning skills with the ability to manage multiple priorities, balance competing projects, and meet deadlines.
• High level of maturity and confidence necessary to interact with sophisticated internal and external clients.
• Strong understanding of customer needs and business strategy, with proven leadership and customer service skills to maintain high levels of service and quality.
• Outstanding attention to detail, flexibility and creativity.

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days.
• Paid Time Off - Vacation, Sick, Holidays and Personal Time.
• 401K with generous company match.
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.