Bilingual Spanish Call Center Customer Service Representative

AECOM; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

Conduent, une entreprise reconnue, recherche des représentants du service clientèle bilingues en espagnol pour rejoindre son équipe. Vous serez responsable de soutenir les bénéficiaires du programme NJ Family Care, fournissant des informations précises et documentant les demandes. Ce rôle à temps plein offre une formation rémunérée, des équipements fournis, et de nombreuses opportunités de croissance de carrière dans un environnement de travail positif.

Benefits

Paid Training

Equipment Provided

Career Growth Opportunities

Employee discount program

Full Benefit Options

Qualifications

• Compréhension de base d'un environnement d'appel.
• Capacité à établir des relations efficaces.
• Connaissance des exigences du programme NJ Family Care.

Responsibilities

• Être le premier point de contact pour les bénéficiaires.
• Documenter les demandes d'inscription et les changements de statut.
• Fournir des informations claires et précises basées sur les règles du programme.

Skills

Problem Solving

Empathy

Communication

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Remote - Bilingual Spanish Call Center Customer Service Representative**

**$17.00/ Hourly**

**Paid Training**

**Equipment Provided**

**Full-time with Full Benefits**

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

**Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

**Join the Conduent Customer Service Team**

Come join us and grow with a team of people who will challenge and inspire you to be the best!

**Working for you**

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

+ $17.00 per hour pay rate (bi-weekly pay)

+ Paid Training with Equipment provided.

+ Full-time schedule (40 hrs. a week)

+ Career Growth Opportunities

+ PerkSpot- Employee discount program

+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

**About the Role**

+ Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program

+ Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.

+ Accurately document enrollment requests, status changes, complaints, and grievances

+ Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

+ Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

+ Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

**Requirements**

+ Basic understanding of a call center environment in a customer service role and quality monitoring processes.

+ Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.

+ Ability to problem solve through analysis and ongoing feedback.

+ Achieve results through knowledge, empathy, and commitment.

+ Ability to work with people of diverse backgrounds.

+ High School diploma or GED

+ Background and drug screening required.

**States that are Not Applicable for this position:**

+ AK, CA, HI, MA, IL, MT, NY

+ Metro Areas: MN- Minneapolis, IL, NY - NYC

+ OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

+ Puerto Rico

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ****

\#Remote44

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._