Bilingual Service Coordinator

Metrocare Services; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Paid Holidays

Employee Assistance Program

Retirement Plan with employer matching

Health Savings Account with employer匹配

Job summary

Metrocare Services is hiring a Service Coordinator to assist individuals with developmental disabilities and mental health needs in navigating medical, social, and educational resources. The role emphasizes advocacy, service planning, and collaboration with care providers.

Qualifying candidates hold a Bachelor's or higher (Master's preferred) and have at least one year of experience with intellectual/developmental disabilities.

Qualifications

• Bachelor's or advanced degree required or better.
• Master's degree in social, behavioral, human services preferred with 0 years of experience.
• One year of experience with Intellectual Developmental Disability population required.
• Bilingual in English and Spanish required.

Responsibilities

• Meet with customers at home to assess needs and determine required services.
• Explain and recommend services based on customer needs.
• Enter information into computer system and track service delivery.
• Meet with customers monthly or quarterly to review services and outcomes.
• Advocate for customers and coordinate with providers to ensure quality supports.
• Monitor services to ensure they meet desired outcomes and resolve issues.

Skills

Bilingual English/Spanish

Excellent communication skills

Customer service

Problem solving

Education

Bachelor's degree or higher

Master's degree in social, behavioral, or human services

Tools

Askesis

Microsoft Office

Job description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

GENERAL DESCRIPTION: The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Service Coordinator is a customer service-oriented individual who will assist our customers seeking developmental disability services in making the right decisions for their loved ones. The Service Coordinator also provides assistance in accessing medical, social, educational, and other appropriate services and supports that will help an individual achieve quality of life and community participation acceptable to the individual or Legally Authorized Representative (LAR) on the individuals behalf. The Service Coordinator advocates and represents the desires of the individual in service delivery. The Service Coordinator also provides assistance in problem resolution between the provider and the consumer. The Service Coordinator will also be monitoring to determine if specialized services are provided and that the services are helping the person to achieve their desired outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.
• Makes recommendations for, and explains services to customers, based on their needs.
• Takes customers initial service requests.
• Enters information into our computer system.
• Helps customers access services to help them achieve the quality of life they desire.
• Meets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
• Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
• Assists when a crisis arrives, be available to help link and assist customers to secure services that will enable them to prevent future crises.
• Acts as primary customer contact, ensuring that satisfaction is the end result.
• Performs other duties as assigned.

COMPETENCIES

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Self-motivating, able to work independently.
• Positive attitude towards consumers, co-workers, and the public.
• Strong organizational and time management skills.
• Strong oral and written communication skills.

QUALIFICATIONS EDUCATION AND EXPERIENCE

Required: Bachelor's or advanced degree from an accredited college/university.

Preferred: Bachelor’s or advanced degree from an accredited college/university in the field of: social, behavioral, human services.

Required: One year of experience working with Intellectual Developmental Disability Population.

OR Master's degree in preferred list of fields with 0 years of experience Bilingual Required (English and Spanish).

MATHEMATICAL SKILLS

Basic math skills required.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to work well with minimal supervision.
• Ability to work within a team setting.

COMPUTER SKILLS

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Basic computer skills, Windows 95 and Microsoft Word.
• Prefer experience with Askesis.
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.
• If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business.
• Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must have an acceptable driving record.

Benefits Information and Perks

• Medical/Dental/Vision.
• Paid Time Off.
• Paid Holidays.
• Employee Assistance Program.
• Retirement Plan, including employer matching.
• Health Savings Account, including employer matching.
• Professional Development allowance up to $2000 per year.
• Bilingual Stipend – 6% of the base salary.
• Many other benefits.
• Equal Employment Opportunity/Affirmative Action.
• Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies

Metrocare is the largest provider of mental health, developmental disability and permanent supported housing services in Dallas County serving over 50,000 children, teens and adults annually.

For over 55 years, Metrocare has provided a broad array of services from mental health care, primary care, services for veterans and their loved ones, accessible pharmacies, homeless outreach, and supportive social services.

Metrocare provides specialty mental health services to over 10,000 children and teens and has numerous programs for babies, children and adults with disabilities, including Early Childhood Intervention, Flourishing Families, Nurturing Parenting, Supported Employment and two specialty autism clinics in Dallas and DeSoto.

Metrocare’s Altshuler Center for Education & Research is the premier training and research institute for community mental health professionals across Texas.

Metrocare upholds the person-centered philosophy to focus care on the needs of individual. We take care to ensure that people’s preferences, needs and values guide clinical decisions and to provide care that is respectful of and responsive to those we serve.

We see ourselves as partners in healing with our clients and their support network.