Bilingual Senior Client Advocate

Aon Hewitt; Miami (FL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Client Advocate to join their dynamic team in Miami. This client-facing role is pivotal in ensuring exceptional service and operational efficiency. You will collaborate with various internal teams, mentor junior colleagues, and manage relationships between clients and brokers. The ideal candidate will possess strong analytical and problem-solving skills, alongside a background in reinsurance. With a commitment to diversity and inclusion, this firm offers a supportive environment where you can thrive and make a real impact on clients' lives.

Benefits

401(k) savings plan with employer contributions

Employee stock purchase plan

Medical, dental, and vision insurance

Paid time off including 12 paid holidays

Tuition assistance

Commuter benefits

Employee assistance program

Global Wellbeing Days

Qualifications

• 3+ years of reinsurance experience preferred.
• Proficiency in Microsoft Office applications.
• Knowledge of reinsurance concepts.

Responsibilities

• Collaborate with internal teams to develop account-specific strategies.
• Ensure exceptional client service and compliance with policies.
• Mentor junior colleagues and provide training on best practices.

Skills

Reinsurance Experience

Fluent in Spanish

Fluent in English

Microsoft Office Proficiency

Analytical Skills

Problem-Solving Skills

Education

Bachelor's degree in Insurance or Reinsurance

ARe (Associate in Reinsurance)

Job description

Aon invites you to apply for our Senior Client Advocate opportunity. Immerse yourself in a unique and exciting environment with a career that offers global reach and makes a tangible impact on our clients

Aon is in the business of better decision:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

Information About The Business:

Aon is a leading global professional services firm providing a broad range of Health, Wealth, and Career solutions. Our 50,000 colleagues in 120 countries empower results to advise clients using proprietary data and analytics to deliver insights that improve performance and governance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

What the day will look like:

Senior Client Advocates collaborate with internal teams such as Client Services, Accounting Advocates, and Compliance to develop account-specific strategies and maintain operational efficiency. They also mentor junior colleagues, including Client Advocate Trainees, by providing training and guidance on Aon’s proprietary systems, compliance procedures, and best practices in reinsurance broking.

How this opportunity is different

The Senior Client Advocate at Aon is a client-facing role responsible for ensuring exceptional client service. This position involves coordination with team members from start to finish, including receiving client submissions and finalizing agreement documents. Senior Client Advocates serve as relationship managers between clients and brokers and ensuring compliance with regulatory and company policies.

Skills and experiences that will lead to success:

• 3+ years of reinsurance experience preferred
• Fluent in Spanish and English
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Knowledge of Reinsurance concepts.
• Learns and retains knowledge of the reinsurance broking process without supervision, to include accountability over account management, which includes supporting pre and post reinsurance placements.
• Receipt of submission from client
• Request for quote from reinsurer
• Quote from reinsurer and to client.
• Firm order from client and to reinsurance market(s)
• Invoicing
• Evidence of Cover document production
• Learns and applies knowledge of Aon’s proprietary systems, compliance policies and procedures.
• Independently works with client services to answer queries. Works with Internal Audit to file documentation and adhere to company compliance policies Corresponds with Accounting Advocates, Client Service Team, and other internal colleagues on account specific client strategies. Pro-active engagement and communication with clients and brokers
• Attends prescribed Aon My Learning courses.
• Possesses advanced analytical, technical, and problem-solving skills and abilities.
• Builds productive working relationships with peers and higher-level professionals internally and externally to exchange information and make recommendations.
• Should have minimum insurance and reinsurance experience.

Required education and certifications critical for the role:

• Bachelor’s degree (BA/BS) from four-year college or equivalent experience in insurance or reinsurance
• ARe (Associate in Reinsurance). Otherwise required to obtain within 18 months of your hire date

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $70,000.00 to $90,000.00 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

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