Bilingual Scheduler

Quantum Pain and Orthopedic; McAllen (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Choice of 3 Medical Plans

Choice of 2 Dental Plans

1 Vision Plan

401(k) with 2-year vesting

PTO + Holidays

Job summary

Quantum Pain and Orthopedics is seeking a full-time bilingual Scheduler to join our team in Texas. The role focuses on checking-out patients and organizing and scheduling procedures promptly while ensuring necessary authorizations are obtained.

Responsibilities include coordinating transportation, providing patients with instructions, following up on no-shows, and processing documentation in the electronic medical records system (eCW). Prior scheduling experience in a medical office is required.

Qualifications

• High School Diploma or GED.
• 1 year experience in a medical office scheduling setting.
• Bilingual English/Spanish preferred.

Responsibilities

• Check-out patients and schedule procedures.
• Verifies authorizations prior to scheduling.
• Coordinate transportation for procedure patients as needed.
• Send prescriptions to pharmacy via fax or email.
• Update daily logs for office visits and confirmed procedures.
• Maintain patient confidentiality per HIPAA.

Skills

Bilingual (English/Spanish)

Administrative procedures

MS Office proficiency

Attention to detail

Independent work

Professional patient communication

Learning mindset

Education

High School Diploma or GED

Tools

eCW

Job description

Quantum Pain and Orthopedics is looking for a full-time Bilingual Scheduler to join our team!

SUMMARY:

Responsible for checking-out patient and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.

ESSENTIAL FUNCTIONS:

• Communicates with all appropriate parties regarding patient and procedure
• Follows-up and ensures all documentation is obtained
• Verifies if all authorizations have been obtained prior to scheduling procedures
• Schedules and/or reschedules patient follow-ups and procedures
• Coordinates transportation for our procedure patients, if needed
• Inform and provide patient with necessary information and instructions prior to procedure date
• Follows-up on all Canceled or No-Show Patients
• Check-out patients
• Sends prescriptions to pharmacy via fax or e-mail
• Move patients through appointments as scheduled
• Answer telephone and deal with inquiries
• Scans and files into patient docs on eCW
• H&P, Orders, Procedure Document, and prescriptions, if applicable under RX folder
• Manage filing and record keeping activities
• Updates daily log for all patients’ office visits
• Updates daily log of all patients who have confirmed procedures
• Submits information to verification department for pre-authorization
• Ensures completeness and accuracy of patients’ forms
• Report statistics as required
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
• Travels as necessary to other facilities
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail: being careful about detail and thorough in completing work tasks
• Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• One (1) year of experience in a medical office scheduling setting

OFFERED BENEFITS:

• Choice of 3 Medical Plans
• Choice of 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• Paid Time Off (PTO) + Holidays

Quantum Pain and Orthopedics is a premier outpatient clinical network serving the San Antonio and Austin, TX areas. Our specialty is combining high quality healthcare with compassion and excellence. QPO strives to create a team that highlights our culture of diversity, ethics, and collaboration. Come join our team at Quantum Pain and Orthopedics and uncover the excellence in YOU!

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.