Bilingual Sales Associate

Barri Financial Group; Dayton (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Barri Financial Group seeks a customer service–driven associate in a retail banking setting. The role requires fluent Spanish and basic English, strong cash handling, and meticulous accuracy when reading, writing, and counting currency.

You will process a variety of transactions, assist customers, balance drawers, and balance deposits. The position emphasizes compliance, confidentiality, and collaborative teamwork in a dynamic store environment.

Qualifications

• High School diploma or GED is required.
• Must speak Spanish fluently and basic English communication.
• Ability to use computer keyboard and mouse.
• Detail oriented, especially with reading, writing, and handling currency.

Responsibilities

• Process cash and non-cash transactions (wires, checks, loans, money orders, bill payments, reloads).
• Provide customer service at the point of contact, answer questions, and direct to appropriate service.
• Balance cash drawers, verify balances, and process deposits.
• Identify and promote additional products and services to meet customer needs.
• Comply with company policies and federal regulations; protect client confidentiality.
• Keep track of shift transactions using company systems.
• Support marketing initiatives and promotions with professionalism and branding.
• Handle other tasks as assigned by Management.

Skills

Spanish

Customer service

Cash handling

Communication

Attention to detail

Teamwork

Confidentiality

Multi-tasking

Sales / cross-selling

Procedural compliance

Education

High School diploma or GED

Tools

POS system

Banking software

Computer keyboard & mouse

Job description

KEY REQUIREMENTS:
Minimum experience and requirements:

• High School Diploma or GED.
• Must speak Spanish fluently and at least basic English communication.
• Ability using computer’s keyboard (letters and numbers) and computer mouse.
• Detail oriented especially when reading, writing, and counting numbers and currency.
  KEY COMPETENCIES:
  You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:
• Strong verbal & written communication skills for constant interaction with customers in person or by phone.
• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advises about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Team player, collaborator, and service oriented.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.

Work Demands

• Open sales floor or a supermarket customer service booth.
• The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.

KEY RESPONSIBILITIES:

Transaction Processing

• Wires, cash checks, loans, and sell various company products like money orders, bill payments, lottery tickets and online sales, top- ups and reloads.

Customer Service

• Serve as the first point of contact for customers, answer questions, and direct them to the appropriate for their needs.

Cash Management

• Each shift associate must count and balance cash drawers, verify balance with the system, and handle cash responsibly to prevent errors and maintain accuracy.Process deposits from and to the bank. Handling of cash received and delivering by agents.

Cross-Selling

• Identify and recommend additional company products and services that meet customer needs, cross-selling focused on meeting goals. Use available company materials (flyers or prizes) to promote and offer the company's products.

Compliance & Security

• Comply with company, state and federal policies and regulations, maintain client confidentiality and identify and report any inappropriate or suspicious activity.

Record Keeping

• Keep track of all shift transactions and other relevant information using the company's systems or procedures.

Marketing & Promotion

• Support company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment with company branding.

Other Tasks

• Other tasks of a similar nature, scope, or level of responsibility as assigned by Management (e.g., assisting with in-store and out-of-store promotions, supporting marketing initiatives, or helping with operational improvements).

Physical Demands

• Frequent sitting and operating of computers, phone, calculator.
• Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).
• Observing, listening, and talking to customers and coworkers (70% of the time)
• Sitting: 80% of the time.
• Standing/Walking: 1% to 20% of the time)
• Inclined/Bending: 1% to 20% of the time)
• Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)
• Pushing/Pulling up to 20 lbs. (1% to 5% of the time)
• Extended sitting hours.
• Observing and listening.
• Cleaning and organizing as needed.
• Capture data: 20% to 35 of the time.

Qualifications

Skills

Required

Spanish

Advanced

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.