Bilingual Sales Advocate

Mobilelink USA LLC; Decatur (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO after 90 days

Dental Insurance

Health insurance

Vision insurance

Company-paid Life Insurance

Job summary

Cricket Wireless’s Mobilelink team is hiring a Sales Advocate to deliver exceptional customer service in-store. You will assess customer needs, present tailored wireless solutions, and uphold Cricket brand standards with professionalism.

The role emphasizes bilingual communication, strong sales aptitude, and participation in in-store events. Training and growth opportunities accompany a defined career path.

Qualifications

• Must be fluent in two or more languages (English and Spanish).
• Clear communication skills and a strong customer-service mindset.
• Retail sales experience is helpful but not required.
• Must be at least 18 years old and legally able to work in the United States.
• Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays.

Responsibilities

• Provide extraordinary customer service by understanding customer needs and offering tailored solutions.
• Build value by presenting products and services that fit individual or business needs.
• Represent Cricket Wireless with professionalism and courtesy.
• Assist store leaders with daily store operations and duties.
• Aim to achieve sales goals and KPIs and participate in promotional events as needed.

Skills

Bilingual (English/Spanish)

Customer service mindset

Retail sales

Communication skills

Job description

Mobilelink-Bilingual Sales AdvocateWith over 500 Cricket stores, Mobilelink is Cricket’s largest authorized wireless retailer in the United States, and we want you to join us as a Sales Advocate.Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will provide you with the training and tools needed to be successful in this position. Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership. Join the community and forge your own sales path today!Why Join the Mobilelink Family?Unlimited earning potentialUnlimited growth potentialPTO after 90 days.Dental InsuranceHealth insuranceVision insuranceCompany-paid Life InsuranceRole Responsibilities:Provide extraordinary customer service by being compassionate towards and understanding their needs.Build value by offering tailored and thoughtful solutions to fit each person, family, or business.Represent our Company and the Cricket brand with the utmost professionalism and courtesy.Assist our leaders with store operations and duties.Achieve sales goals and KPIs (which can lead to that much-needed extra bonus payment).As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.Job Qualifications:Must be fluent in two or more languages. This specific position requires English and Spanish.Clear communication skills- Attitude and technical aptitude.Commitment to exemplary customer service, honesty, and integrityA background in retail sales is helpful, but not required.At least 18 years old and legally able to work in the United States without restrictions.Ability to work a minimum of 32 hours per week including evenings, weekends, and holidays.Strong Social Media presence preferred.Must have reliable transportation to the location.Must live within 30 minutes of home store location with the flexibility to work at multiple locations within a district as needed.Ability to operate a personal computer.Adhere to the Team Color policy while maintaining a neat and professional appearance.Working Conditions:Ability to lift up to 10 pounds.Ability to bend, squat, and stretch for purposes of inventory and stocking.Require to stand for long periods of time in order to provide the best customer service (with or without reasonable accommodation).Ability to work in a fast-paced environment.Ability to follow instructions to completion.Problem solves under pressure.