Bilingual Retail Banking & Lending Advisor

BMO Harris Bank; Santa Cruz (CA); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

BMO Harris Bank in Santa Cruz, CA, is hiring a banking professional to deliver exceptional service and advice. You will assess customer needs, recommend financial solutions, and collaborate with branches and partners to meet business objectives.

You will engage customers, promote digital channels, and assist with lending and everyday banking needs, while maintaining compliance and risk controls. A strong focus on customer experience and community relationships is essential.

Qualifications

• Typically 2–3 years of relevant experience and post-secondary degree desirable.
• Knowledge of personal and small business banking needs and solutions.
• Experience with retail investments and lending products.
• Ability to deliver a personal customer experience and guidance.

Responsibilities

• Lead engagement with existing customers and prospects via needs-based assessments.
• Identify financial solutions and preferred banking channels; tailor recommendations.
• Promote digital and self-serve options to make banking easy and fast.
• Build new relationships in the community and grow BMO's business.
• Ensure compliance with legal, regulatory requirements and lending policies.

Skills

Needs-based selling

Customer service excellence

Relationship building

Communication skills

Bilingual English/Spanish

Education

Post-secondary degree desirable

Tools

Social media proficiency

Digital banking tools

Online banking

Job description

BMO Harris Bank in Santa Cruz, CA, is hiring a banking professional to deliver exceptional service and advice. You will assess customer needs, recommend financial solutions, and collaborate with branches and partners to meet business objectives.

You will engage customers, promote digital channels, and assist with lending and everyday banking needs, while maintaining compliance and risk controls. A strong focus on customer experience and community relationships is essential.