Bilingual Representative, Customer Experience

F8F Santander Bank N.A.; Massachusetts; Hybrid; USD 31,000 - 50,000; Full time

Job summary

Santander is seeking a Bilingual Representative, Customer Experience in the United States. This role supports the Customer Excellence function by coordinating meetings, capturing minutes, and identifying opportunities within a fast-paced finance environment.

You will develop and maintain documentation, reports, process diagrams, and training materials; perform research; assist with administrative duties; and support multiple teams.

Qualifications

• Bachelor's Degree or equivalent work experience is preferred.
• 0+ years of customer service experience preferred.
• Bilingual Spanish is preferred.
• Strong organizational and prioritizing skills are required.

Responsibilities

• Coordinate meetings, meeting minutes, and observe opportunities.
• Develop and maintain documentation, reports, process diagrams, presentations and training materials.
• Conduct research and share findings with the Customer Excellence team.
• Assist in assessments of unit exposures using defined protocols; communicate potential impact.
• Organize material submissions and reports; assist with administrative duties.
• Support multiple teams and special projects as needed.

Skills

Customer Service

Bilingual Spanish

Data entry

Organizational skills

Analytical thinking

Verbal & written communication

Education

Bachelor's degree or equivalent

Tools

Data entry software

Job description

Bilingual Representative, Customer Experience Country: United States of America

It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

We Want to Talk to You!

The Difference You Make:

• Supports the Customer Excellence function through the coordination of meetings, meeting minutes and the observation of potential opportunities.
• Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materials.
• Conducts research and shares findings with Customer Excellence team.
• Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
• Assists in the organization of material submissions and reports.
• Assists with administrative duties including processing, scanning, copying and other administration functions.
• Supports other special projects and assignments as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience - Preferred.
• 0+ Years Customer Service experience. - Preferred.
• Bilingual Spanish - Preferred
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong analytical and problem solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to work independently as well as part of a team to meet common objectives.
• Ability to respond to internal and external requests as needed.
• Ability to support multiple teams simultaneously.
• Ability to function as a team player.
• Ability to change direction as project demand dictates.

Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have:

• The ideal candidate is patient, empathetic, and enjoys educating and guiding members through their onboarding journey.
• Experience in customer-facing call center roles, workers' compensation or insurance experience is a plus.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non‑exempt), the annual range is based on a 40‑hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range: Minimum: $30,750.00 USD Maximum: $50,000.00 USD

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Ready to make it happen? It starts with you. It starts here.