Sr. Specialist, Sales & Service Support

F8F Santander Bank N.A.; Massachusetts; Hybrid; USD 53,000 - 93,000; Full time

Job summary

Santander Group in the United States seeks a Sr. Specialist, Sales & Service Support to engage existing customers with outbound calls, promote deposits and lending, and deepen relationships.

You will assist the Manager, execute sales strategies, coordinate programs across marketing and operations, and train bankers to maximize opportunities. The role requires an Associate’s Degree and 3+ years of project management, plus strong communication, analytical skills, and proficiency with Excel, Word,

Qualifications

• Associate’s Degree required or equivalent demonstrated by work experience, training, military service or education.
• 3+ years project management experience, including coordinating resources and prioritizing tasks under deadlines.
• Strong knowledge of sales support and effective sales enhancement techniques within the industry.
• Ability to work independently and set priorities to meet deadlines.
• Strong analytical and evaluative skills with ability to measure program performance and make improvements.

Responsibilities

• Engage existing customers via outbound calls to promote deposits, lending and relationship growth.
• Assist Manager to execute sales strategies and coordinate programs across departments.
• Coach and train bankers to maximize sales opportunities and deepen customer relationships.

Skills

Project management

Sales support

Communication

Presentation skills

Analysis

Coaching

Licensing knowledge

Attention to detail

Education

Associate’s Degree

Tools

Excel

Word

Access

Callidus

PeopleSoft

Job description

Sr. Specialist, Sales & Service Support

Country: United States of America

It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

The Sr. Specialist, Sales & Service Support utilizes customer relationship building techniques by making outbound calls to existing customers to engage prospects and customers in deposit, lending and relationship growth. In addition, the incumbent assists the Manager to execute an effective sales strategy; ensures consistent and positive customer experiences; coaches and trains Bankers to maximize sales opportunities and increase the depth of customer relationships. Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines. Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities. Provides project coordination to new or existing sales support programs; leads or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas; provides input and advice based on extensive knowledge of other Researches various issues, ideas, problems and opportunities discussed in strategy meetings to generate additional information to add to projects. Creates project plans, adding ideas from research and ensuring that issues, concerns and priorities identified in meetings and other communications are addressed. Implements project plans; communicates with various internal personnel, corporate marketing and other Company departments and outside vendors to coordinate assigned programs and complete projects; resolves problems by coordinating with necessary individua

What You Bring

• Education: Associate’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• 3+ Years Project management experience, including ability to coordinate resources and prioritize tasks under deadline.
• Strong knowledge of sales support and effective sales enhancement techniques within the industry.
• Ability to work independently and set appropriate priorities to meet deadlines.
• Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement.
• Vendor relationship experience helpful.
• Attention to detail.
• Self motivator and creative thinker.
• Experience coaching and influencing others to achieve goals.
• Excellent communication skills, including strong presentation skills and writing ability.
• Maintains appropriate sales licensing.
• P.C. software applications (e. g. Excel, Word, Access, Callidus, PeopleSoft, etc.).
• Database record maintenance and reporting.
• Preparation and presentation of materials.
• Thorough knowledge of departmental and bank products and services.

Certifications

• Other: License/Certification/Designation: ChFC, CLU, other industry designations desirable - Preferred.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range: Minimum: $52,500.00 USD Maximum: $92,500.00 USD

We Value Your Impact

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Santander Benefits

Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

Ready to make it happen? It starts with you. It starts here.

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.