Bilingual Relationship Banker 1 - Spanish - Northwestern University Evanston

U.S. Bank; Evanston (IL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

401(k) retirement plan

Job summary

U.S. Bank in Evanston, IL is seeking a Relationship Banker to engage customers across in-person, by appointment, and virtual channels, providing trusted financial guidance and digital-first service.

You will assess banking needs, educate clients on products, and tailor solutions to individual goals while adhering to NMLS and regulatory requirements. A high school diploma and 1–4+ years of retail banking experience are required, with bilingual English/Spanish proficiency.

Qualifications

• High school diploma or equivalent.
• 1–4+ years of retail banking experience or equivalent training.
• Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English.

Responsibilities

• Build relationships with customers across in-person, appointment, and virtual channels.
• Assess banking needs and educate clients on deposit and loan products and services.
• Recommend tailored solutions based on each customer's goals and needs.
• Ensure compliance with regulatory requirements and maintain all necessary registrations.

Skills

Bilingual (Spanish & English)

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Job Description

Relationship Bankers build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs. Bilingual Relationship Bankers perform these responsibilities in the languages deemed essential within a particular branch or community.

Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

Required Qualifications:

• High school diploma or equivalent
• One to four or more years job related, retail banking experience or a combination of experience and commensurate training
• Bilingual ability to read, write, and speak in business-level proficiency of Spanish language and English.

Desired Qualifications:

• Passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Effective and confident client communication
• Proven ability to learn and adapt to new information and technology platforms
• Experience in financial services and knowledge of financial services industry, products and solutions
• Cash handling experience
• Active listening and excellent problem-solving skills
• Ability to teach customers how to use digital technology

This role requires working from a U.S. Bank location for all scheduled work days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.19 - 28.35

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.