Bilingual Referral Coordinator

legacycommunityhealth; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) Plan with Company Match

Short-Term Disability

Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions at LegacyPh

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston is seeking a Bilingual Referrals Coordinator to streamline referrals between our clinical staff and external providers, ensuring timely access to care for patients. You will verify insurance, obtain authorizations, and communicate with patients by phone to update referral status, while maintaining accurate records in Centricity EHRS.

This role emphasizes service excellence, regulatory compliance, and building strong partnerships with providers to remove

Qualifications

• High school diploma or GED with relevant certs or training.
• One year of experience in medical assistance or referral coordination.
• Ability to communicate effectively in written and spoken form.
• Spanish-speaking required.
• Strong customer service and organizational skills.
• Proficient typing and MS Office skills.

Responsibilities

• Review and process all referral requests from clinical staff.
• Verify patient insurance and obtain authorization for referrals.
• Conduct phone consultations regarding referral status.
• Handle prior authorization requests efficiently.
• Maintain accurate records using Centricity EHRS.
• Build relationships with providers and referral sources.
• Adhere to HIPAA and Medicare/Medicaid regulations.
• Follow up and complete orders for referred patients.
• Set and confirm medical appointments as needed.
• Participate in Performance Improvement Program.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Multi-tasking

Organizational skills

Typing

MS Office

Professional written/verbal

Education

High school diploma or GED

One year certificate from college/technical school

Equiv. combo of education & experience

Tools

Centricity EHRS

MS Office Suite

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Bilingual Referral Coordinator - Job Overview

Schedule: 8:30AM-5PM

At Legacy Community Health, we are more than just a healthcare provider; we are a community dedicated to making a difference. As a Bilingual Referrals Coordinator, you will be at the heart of our mission, helping patients navigate their healthcare journey with warmth and compassion.

• Role Highlights: Be the vital link between our clinical staff and external providers, ensuring seamless referrals for our patients.
• Work Environment: Thrive in a supportive and collaborative team setting where your contributions truly matter.
• Impact: Play a crucial role in overcoming financial and social barriers to care, ensuring every patient receives the support they need.
• Growth Opportunities: Engage in continuous learning and personal development within our dynamic healthcare ecosystem.
• Mission-Driven: Join us in our commitment to providing high-quality, affordable healthcare to the communities we serve.

Key Responsibilities

• Review and process all diagnostic, specialty, and miscellaneous referral requests from clinical staff.
• Obtain patient insurance verification and authorization for referrals, scheduling appointments as needed.
• Conduct phone consultations with clients regarding their referral status.
• Handle prior authorization requests from clinical staff efficiently.
• Keep accurate records using Centricity EHRS.
• Build and maintain strong relationships with providers and referral sources.
• Adhere to regulations for a Patient Centered Medical Home and HIPAA Guidelines.
• Maintain knowledge of and comply with Medicare/Medicaid regulations.
• Ensure proper documentation of service coordination.
• Follow up and complete orders for referred patients.
• Initiate and complete forms for provider review and signature.
• Provide phone contact and motivation for patients needing imaging services and preventative cancer screenings.
• Send reminder phone calls and letters to patients.
• Set and confirm medical appointments as needed.
• Participate in our Performance Improvement Program for care coordination.
• Perform other duties as assigned, contributing to the overall success of the team.

Minimum Qualifications

• High school diploma or GED.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• One year of experience in medical assistance, referral coordinator, insurance verification, or medical prior authorization.
• Ability to communicate effectively, both written and orally.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Excellent organizational skills.
• Strong typing and computer skills.
• Must be computer savvy with strong MS Office knowledge, including Word, Excel, Outlook, and Power Point.
• Professional written and verbal communications skills.
• Spanish speaking required

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.