Bilingual Redemption Supervisor

Hide and Seek Recovery; Plano (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

In-office role - Plano, TX

Starting pay $16/hour

Job summary

Hide and Seek Recovery is hiring a Redemption Supervisor for our Plano, TX office. This role manages the redemption workflow, approves VR/PP appointments, and oversees the Property Letter process, with a focus on accuracy and timely communication.

The position requires bilingual English/Spanish proficiency and an in-office presence at our Plano main office, with a schedule from 8am to 5pm, Monday through Friday.

Qualifications

• Bilingual (English/Spanish) required.
• Plano, TX in-office position.
• Strong attention to detail as final checkpoint on paperwork.

Responsibilities

• Manage the redemption email inbox and respond within 24 hours.
• Give final approval on VR and PP appointments after verifying paperwork.
• Coordinate third-party release approvals with client authorization on file.
• Run the daily Property Letter (PPL) process and upload results.
• Provide backup coverage for Live Chat Specialists as needed.

Skills

Bilingual English/Spanish

Attention to detail

Written communication

Multitasking

Tools

ClearData

RDN

Slack

Google Drive

Word Mail Merge

Job description

We're Hiring: Redemption Supervisor

HNS Recovery - In-Office - Plano, TX

Pay: Starting at $16/hour

Language: Bilingual (English/Spanish) required

Schedule: 8am to 5pm, Monday to Friday

About the Role

HNS Recovery is looking for a Redemption Supervisor to join our Redemption Department. This role gives final approval on Vehicle Recovery (VR) and Personal Property (PP) appointments, manages the redemption email inbox, coordinates third-party releases, and owns the full Property Letter (PPL) process from creation through mailing and upload.

This is a new in-office position reporting directly to the AR Manager.

What You'll Do

• Manage the redemption email inbox — respond within 24 hours, clear it several times a day, and leave it empty at end of shift
• Give final approval on VR and PP appointments after verifying all required paperwork is complete and correct
• Confirm the "Redemption Hold" sub-status is added in RDN before approving VR appointments
• Add bill-back fees to accounts in RDN as unbilled service items
• Send appointment confirmations to debtors through ClearData
• Coordinate third-party release appointments, confirming signed client authorization is on file before approval
• Follow up on missing CR or Property Notice requests, escalating to the Lot Manager and then the AR Manager as needed
• Run the daily Property Letter (PPL) process — search/filter RDN records, run the mail merge, print, stuff, stamp, and deliver letters for mailing
• Upload returned/scanned PPL into RDN, matched and labeled correctly
• Assist lot staff with property and redemption questions via Slack
• Provide backup coverage for Live Chat Specialists as needed
• Escalate anything outside your approval authority to the AR Manager

What You'll Use Day-to-Day

ClearData, RDN, Slack, Google Drive, Microsoft Word (mail merge/macros), and our internal fee reference sheet.

What We're Looking For

• Bilingual (English/Spanish) — required
• Comfortable working in-office at our Plano, TX main office
• Strong attention to detail — this role is the final checkpoint on paperwork accuracy
• Solid written communication for email and Slack
• Ability to manage multiple deadlines (inbox response time, daily mailings, upload accuracy)
• Comfortable making judgment calls within defined authority, and knowing when to escape

Compensation

Starting pay: $16/hour

In-office position