Bilingual Receptionist & Operations Associate - All SAFE Campuses

The SAFE Alliance; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Bilingual Receptionist & Operations Associate, der den Empfang an mehreren Standorten betreut. In dieser Rolle sind hervorragende Kundenservicefähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten, unerlässlich. Sie werden die Möglichkeit haben, einen positiven Einfluss auf die Gemeinschaft zu haben, indem Sie Unterstützung für Überlebende von Missbrauch bieten. Das Unternehmen bietet ein unterstützendes Arbeitsumfeld mit umfassenden Vorteilen, darunter Gesundheitsversorgung und bezahlte Freizeit. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Arbeitgeberfinanzierte Krankenversicherung

Bezahlte Freizeitansprüche bis zu 15 Tage jährlich

8 bezahlte Feiertage pro Jahr

403(b) Altersvorsorge mit Arbeitgeberbeitrag

Zahn-, Augen- und flexible Ausgabenversicherung

Qualifications

• Mindestens 3 Jahre Erfahrung in einer schnelllebigen Verwaltungsrolle.
• Erfahrung im Kundenservice und mit Mehrfrequenztelefonen bevorzugt.

Responsibilities

• Bereitstellung von Empfangsleistungen an beiden Standorten.
• Kundenorientierte Unterstützung für Mitarbeiter, Freiwillige und Klienten.

Skills

Kundenservice

Verbal- und schriftliche Kommunikation

Bilingual (Englisch/Spanisch)

Betrieb von Mehrfrequenztelefonen

Datenbanksysteme

Microsoft Office Suite

Education

High School Diploma oder GED

Bachelor-Abschluss in verwandten Bereichen

Tools

Microsoft Office Suite

Datenbanksysteme

Job description

Bilingual Receptionist & Operations Associate - All SAFE Campuses

Bilingual Receptionist & Operations Associate (All SAFE Campuses)

SAFE Alliance is seeking a Bilingual Receptionist & Operations Associate for the General Operations Program in the Operations Department. This role provides reception coverage on both campuses, emphasizing excellent customer service and professionalism. The position values diversity and requires a customer-focused approach when assisting employees, volunteers, or clients. With reasonable accommodations, the role involves manual dexterity to operate phones, computers, and other office equipment.

About SAFE Alliance:

SAFE Alliance aims to end abuse for everyone by serving survivors of child abuse, sexual assault, exploitation, and domestic violence. We focus on prevention, advocacy, and providing comprehensive services to individuals, families, and communities affected by abuse.

In the past two years, our outreach and education have delivered over 400 trainings to more than 7,000 community members. Our housing and shelter programs have provided over 46,000 nights/days of care, serving over 3,000 youth and adults. Additionally, we have handled over 10,000 contacts through calls, chats, texts, walk-in advocacy, and crisis interventions via our 24/7 SAFEline.

Regardless of your role, at SAFE Alliance, you will make a difference because together we can Stop Abuse For Everyone.

We are looking for one full-time, non-exempt employee with an hourly salary of $21.20, depending on experience, plus an additional $1.73/hour for bilingual English/Spanish speakers. The work location is at our major SAFE Campuses in the Austin metroplex, with some travel between campuses and community sites. Remote or hybrid work is not offered for this position.

Perks and Benefits:

• Employer-paid health insurance, short-term disability, and life insurance, with options to purchase additional dependent coverage.
• Paid time off accruals up to 15 days annually, prorated based on hire date and hours worked.
• 8 paid holidays per year.
• Up to 4 personal holidays, depending on hire date.
• Voluntary benefits including dental, vision, flexible spending, and pet insurance.
• 403(b) retirement plan with immediate contribution options, employer match up to 1% of pay, and a discretionary 2% contribution after one year of service.

*Benefits and start dates are prorated based on hire date and hours worked. Eligibility depends on employment status and hours worked and may change.

Minimum Qualifications:

• High School Diploma or GED required; bachelor’s degree in related fields preferred.
• Experience in customer service and with multi-line phone systems preferred.
• At least 3 years in a fast-paced administrative role or equivalent education and experience.
• Proficiency with technical programs, especially database systems and Microsoft Office Suite.
• Manual dexterity to operate office equipment with reasonable accommodations.
• Excellent verbal and written communication skills in English; fluency in Spanish and English is REQUIRED.
• Ability to draft, review, and comprehend materials in font size 10 or larger.
• Capacity to sit and stand for extended periods and lift up to 20 lbs.
• Ability to work in varied conditions, including adverse environments and safety hazards.
• Valid Texas Driver’s License and driving experience (minimum 3 years or 1 year if over 27) with a clean driving record.
• Pass criminal background checks, drug screening, and TB test as required.
• Compliance with COVID-19 policies; vaccination is encouraged.

Application Process:

• Applications are accepted until the position is filled. Candidates will be notified via email regarding their application status.
• All new hires must start on the 1st or 16th of the month; if these dates fall on a weekend, start will be moved accordingly.
• New employees are required to attend a three-day orientation, available both in-person and virtually, during the first three business days of employment.