Bilingual Quality & Continuous Improvement Lead

brambles; Wilmington (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

CHEP is seeking an Operations Quality & Continuous Improvement Supervisor for our Wilmington, MA site. This full-time role requires bilingual English/Spanish communication and hands-on leadership of the quality team, driving CI and QA programs at the plant to meet KPIs.

With 3–5 years in QA/CI, Lean Six Sigma preferred, you will lead SOP implementation, training, and cross-functional collaboration to optimize quality, safety, and cost performance within the plant.

Qualifications

• Bachelor’s degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.
• 3-5 years’ experience in Quality Assurance or Continuous improvement specialized role.
• Lean Six Sigma certification(s) preferred
• Prior experience in a plant or quality supervisory role
• Strong customer focus orientation.
• Demonstrated ability to work in a challenging environment.
• Ability to lead a team.
• Ability to give and receive constructive feedback.
• Demonstrated ability to work cross-functionally.
• Understanding of supply chain practices and metrics.
• Knowledge of manufacturing operations, training quality and production employees.
• Knowledge and experience of quality control program implementation.
• Basic knowledge of OSHA standards.
• 3+ year’s line leadership experience.
• Demonstrated ability to communicate effectively with Director and above level leadership.

Responsibilities

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manages and ensures proper documentation of all quality related documents for all plant personnel.
• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.

Skills

Coaching

Communication

Problem solving

Data analysis

Time management

MS Office

Quality mindset

Conflict management

Education

Bachelor’s degree in Business or related discipline

Tools

Lean Six Sigma

Job description

CHEP is seeking an Operations Quality & Continuous Improvement Supervisor for our Wilmington, MA site. This full-time role requires bilingual English/Spanish communication and hands-on leadership of the quality team, driving CI and QA programs at the plant to meet KPIs.

With 3–5 years in QA/CI, Lean Six Sigma preferred, you will lead SOP implementation, training, and cross-functional collaboration to optimize quality, safety, and cost performance within the plant.