Bilingual Property/Casualty Insurance Account Manager

WILLOW INSURANCE GROUP INC; Des Plaines (IL); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Willow Insurance Group Inc in Des Plaines, IL is seeking a driven Bilingual Property/Casualty Insurance Account Manager to service personal and commercial accounts. You will communicate with clients in English and Spanish, manage policy documents, and identify opportunities to grow the book of business.

The role requires 2+ years in P&C account management, familiarity with personal/commercial lines, and proficiency with agency software such as Applied Epic or AMS360.

Qualifications

• Bilingual in English and Spanish, written and verbal.
• 2+ years in P&C insurance account management or related role.
• Familiar with personal/commercial lines and agency software like Applied Epic or AMS360.

Responsibilities

• Manage and service a book of personal and/or commercial P&C accounts.
• Communicate with clients in English and Spanish about coverage, changes, renewals.
• Process endorsements, certificates, and policy documents accurately.
• Identify cross-selling and upselling opportunities to grow the agency's book of business.
• Liaise between clients and insurance carriers to resolve claims, billing issues, and coverage concerns.
• Maintain accurate client records and activity logs within agency management systems.
• Provide exceptional customer service to retain existing clients and support new business development.

Skills

Bilingual Eng/Spa

Client service

Communication

Tools

Applied Epic

AMS360

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About the Role:

Willow Insurance Group Inc is looking for a driven and detail-oriented Bilingual Property/Casualty Insurance Account Manager to join our team in Des Plaines, IL. This is an exciting opportunity to build meaningful client relationships while leveraging your bilingual skills in a dynamic, fast-paced insurance environment. If you're passionate about helping clients protect what matters most, we want to hear from you!

Responsibilities:

• Manage and service a book of personal and/or commercial property & casualty insurance accounts
• Communicate with clients in both English and Spanish to address coverage questions, policy changes, and renewals
• Process endorsements, certificates of insurance, and policy documentation accurately and efficientlyIdentify cross-selling and upselling opportunities to grow the agency's book of business
• Liaise between clients and insurance carriers to resolve claims, billing issues, and coverage concerns
• Maintain accurate client records and activity logs within agency management systems
• Provide exceptional customer service to retain existing clients and support new business development

Requirements:

• Bilingual proficiency in English and Spanish (written and verbal) required
• Active Illinois Property & Casualty Insurance Producer License preferred or required
• 2+ years of experience in P&C insurance account management or a related role
• Familiarity with personal lines, commercial lines, or both
• Proficiency with agency management software (e.g., Applied Epic, AMS360, or similar)
• Strong organizational skills with keen attention to detail
• Excellent interpersonal and communication skills with a client-first mindset

About Us:

Willow Insurance Group Inc is a trusted independent insurance agency serving the Des Plaines, IL community and surrounding areas. We pride ourselves on delivering personalized insurance solutions that give our clients peace of mind, and our diverse, bilingual team allows us to serve a wide range of customers with care and expertise. Our employees enjoy a supportive work culture, opportunities for professional growth, and the satisfaction of making a real difference in the lives of the clients we serve.