Bilingual Process Improvement Specialist II

Elevance Health; San Juan (PR); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Elevance Health in San Juan, Puerto Rico, is seeking a Process Expert II to support a single operations department by participating in project and process work. The role requires a BA/BS and at least five years in business analysis, process improvement, or project coordination in a high-volume managed care operation.

This hybrid position requires in-office presence three days per week at 1001 San Roberto St, Ste 101, San Juan, PR, with 8-hour shifts Monday through Friday and potential weekend

Qualifications

• Requires a BA/BS and minimum of 5 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.

Responsibilities

• Researches operations workflow problems and system irregularities.
• Develops tests, presents process improvement solutions for new systems, new accounts and other operational improvements.
• Develops and leads project plans and communicates project status.

Skills

Bilingual EN/ES

Process improvement

Operations analysis

Project coordination

Education

BA/BS

Job description

Elevance Health in San Juan, Puerto Rico, is seeking a Process Expert II to support a single operations department by participating in project and process work. The role requires a BA/BS and at least five years in business analysis, process improvement, or project coordination in a high-volume managed care operation.

This hybrid position requires in-office presence three days per week at 1001 San Roberto St, Ste 101, San Juan, PR, with 8-hour shifts Monday through Friday and potential weekend