Bilingual Pharmacy Technician

Family First Health; Hanover (York County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance Plans

Paid Time Off (PTO)

Paid Sick Leave

Tuition Reimbursement

403(b) Retirement Plan

Growth opportunities

Job summary

Family First Health on George Street in York, PA is seeking a Bilingual Pharmacy Technician for a full-time position. The candidate should understand medical terminology and be computer proficient, with excellent customer service skills.

Essential duties include preparing prescriptions, entering prescription data, assisting patients with insurance and pricing, and managing inventory in a fast-paced pharmacy team environment.

Qualifications

• Current Pennsylvania Pharmacy Technician Registration
• High School Diploma or GED
• Board-approved Pharmacy Technician Training program completed
• PTCB Certification preferred; ability to obtain if not certified
• Pharmacy/retail or customer service experience preferred

Responsibilities

• Prepare patient prescriptions: select drug, form, strength and quantity; count pills and package; apply labels with instructions and expiry dates.
• Receive prescription requests; verify information; enter details into pharmacy database; confirm approvals.
• Provide patient/customer care: educate on medication use; assist with cost; answer calls; refer to pharmacist for complex questions.
• Price prescriptions; understand insurance coverage; process insurance claims; apply 340B pricing when applicable.
• Manage inventory and storage: track stock, check expiry dates, counts for controlled substances; maintain proper storage conditions.

Skills

Bilingual communication

Customer service

Organisational skills

Attention to detail

Independence in work

Team collaboration

Education

High School Diploma or GED

Board-approved Pharmacy Technician Training

PTCB Certification (preferred)

Tools

Pharmacy database

Job description

Job Details: Level: Experienced, Job Location: GEORGE STREET - YORK, PA, Position Type: Full Time, Salary Range: $20.00 - $24.00Hourly, Family First Health is seeking a Bilingual Pharmacy Technician for our George Street, York location. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn. As a Bilingual Pharmacy Technician at Family First Health, you should have a positive and outgoing personality with excellent customer service skills and strong organisational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific team. We’re dedicated to offering trustworthy medical services and care. The Bilingual Pharmacy Technician position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Preparing patient prescriptions:
  • Selecting the appropriate drug, brand, form, strength and quantity;
  • Accurately count the number of pills, capsules, or tablets and package the required number in appropriate containers;
  • Accurately place labels with instructions on use and the expiry date on the containers of these medications.
• Receive prescription requests:
  • Verify that all necessary information is available and correct on the electronic or written prescription;
  • Enter these details in the pharmacy database;
  • Information includes prescription, prescriber details, license number, signature, and patient details such as name, age, known allergies, medical conditions, etc.;
  • Confirm the medications are approved for specific indications and patient preference details;
  • In case of discrepancy, call the provider or patient to verify the information provided and accuracy before filling the prescription.
• Patient and Customer Care:
  • Regular interaction with patients and customers;
  • Answering prescription‑related questions;
  • Educating patients and caregivers on the appropriate use of medication, including frequency and method of intake or application;
  • Helping patients navigate the cost of their medications;
  • Answering the phone;
  • Referring patients to the pharmacist for more in‑depth medical questions related to prescriptions;
  • Referring patients to clinical pharmacist or case manager for more nuanced assistance with complex needs.
• Pricing prescriptions:
  • Conduct research to determine how much a particular medication costs;
  • Understand insurance coverage and patient eligibility for discounts or adjustments;
  • Process medical insurance claims for medications;
  • Understand application of 340B pricing for eligible patients and mediations.
• Managing pharmacy inventory and storage:
  • Keep track of pharmacy inventory, looking for medications past their expiry dates and removing them;
  • Perform counts for specific medications, such as controlled substances;
  • Ensure storage conditions of medications are maintained and within temperature control as needed.
• Other administrative tasks, including stocking shelves, answering telephone calls, cleaning pharmacy equipment, etc.

KNOWLEDGE/SKILLS/ABILITIES

• Current Pennsylvania Pharmacy Technician Registration
• High School Diploma or GED
• Completion of a Board‑approved Pharmacy Technician Training program
• PTCB National Certification preferred; if not currently certified, ability to obtain within timeframe as determined by leadership.
• Previous experience in a pharmacy, retail, medical, or customer service setting preferred
• Previous experience as a pharmacy technician preferred
• Ability to quickly grasp and adapt to new procedures, technologies, and company policies
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent organisational, customer service & phone etiquette skills
• Ability to take initiative and proactively follow up on projects/tasks.
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to work independently with minimal supervision, as well as within a multidisciplinary team
• Ability to work in, and respond appropriately to a demanding environment and multitask effectively
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
• Ability to be organised, proactive in follow‑up and follow‑through, and to juggle multiple competing tasks
• Ability to adhere to all Family First Health’s policies, processes, and procedures, including Code of Conduct.
• Ability to articulate and advocate Family First Health’s mission and values

EMPLOYEE BENEFITS

• 3 Weeks of Accrued Paid Vacation accrued per year
• 9 Days Accrued Paid Sick Leave Time accrued per year
• 4 Personal Days provided per calendar year
• No Late Evenings
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work‑life balance
• Opportunity for growth and advancement
• And More!

Qualifications: