Bilingual Personal Banking Advisor

Bank of Montreal; Cicero (IL); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Dental/Vision insurance

Job summary

Bank of Montreal in Cicero, IL is seeking a customer service oriented associate to deliver exceptional service at the branch. You will identify customer needs and advise on financial solutions while guiding clients to digital options and self-serve channels.

This role supports sales goals and branch operations in a collaborative team setting. The position emphasizes bilingual communication, compliance with regulatory requirements, and a commitment to top-tier customer experience.

Qualifications

• Bilingual in English and Spanish preferred.
• Experience in consultative customer service or sales roles.
• Strong verbal and written communication.
• Ability to build rapport with customers.
• Team-oriented with collaboration skills.
• Analytical and problem solving abilities.

Responsibilities

• Delivers exceptional service to customers and prospects.
• Identifies needs and guides customers to financial solutions.
• Assists in guiding customers to digital and self-serve options.
• Engages in needs-based conversations to grow banking relationships.
• Supports branch operations and processing of applications.
• Maintains knowledge of products and regulations to ensure compliance.

Skills

Bilingual English/Spanish

Consultative selling

Strong communication

Customer relationship

Team collaboration

Analytical thinking

Education

1–2 years relevant experience or related certification

Job description

Bank of Montreal in Cicero, IL is seeking a customer service oriented associate to deliver exceptional service at the branch. You will identify customer needs and advise on financial solutions while guiding clients to digital options and self-serve channels.

This role supports sales goals and branch operations in a collaborative team setting. The position emphasizes bilingual communication, compliance with regulatory requirements, and a commitment to top-tier customer experience.