Bilingual Personal Banker - Laredo, TX

First Convenience Bank; Laredo (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

First Convenience Bank in Laredo, TX is seeking a Bilingual Personal Banker to provide exceptional customer service, handle cash, and assist with deposits, withdrawals, and account openings in a fast-paced branch. The role requires fluent Spanish and English communication in a diverse customer base.

The position requires 18+ years of age, a HS diploma or equivalent (or current student), and a willingness to work evenings, weekends, and holidays with background checks as standard procedure and

Qualifications

• 18 years of age or older
• High school diploma or equivalent or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Flexible schedule including evenings, weekends, and holidays
• Background check per company policy
• Ability to work well in a team environment

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume sales environment under direct supervision
• Assess customer relationships and determine appropriate bank products and services for new and existing account holders
• Follow bank policies and supervisor directions
• Pursue personal achievement of monthly new account production as assigned
• Participate in in-store prospecting within the branch environment
• Process deposits and payments accurately and balance daily operations
• Receive cash and checks, verify amounts and endorsements
• Identify counterfeit currency and verify identification
• Enter transactions, issue receipts and support cash management
• Sell and prepare money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services to a diverse customer base including Spanish-speaking customers
• Perform other supervisory-approved tasks and ensure regular attendance

Skills

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker

#427-30177

Laredo, Texas, United States

Location

FCB E. Saunders HEB

Location Address

2310 E. Saunders Ave.

Position Type

Full Time

Requirements

• * At least 18 years of age
• * High school diploma, high school equivalency or currently attending high school
• * Ability to communicate clearly and professionally in both Spanish and English
• * Six months of work experience in a retail or customer service environment preferred
• * Must be able to work a flexible schedule including evenings, weekends, and holidays
• * Must successfully pass background investigation according to company policy
• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• * Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large Spanish speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality

Approval Limits

* Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.