Bilingual Personal Banker

Fhnb; El Paso (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Fhnb is seeking an entry-level Teller to provide outstanding customer service in a high-volume bank branch. You will handle cash transactions, assist customers with deposits and withdrawals, and balance daily activity while following established bank procedures.

The role requires bilingual proficiency in English and Spanish and a willingness to work evenings, weekends, and holidays as needed. Prior retail or customer service experience is preferred but not required.

Qualifications

• At least 18 years of age, and able to communicate clearly in both Spanish and English.
• Experience in retail or customer service preferred but not required.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service, handling cash receipts and payments in a high-volume environment.
• Assess customer needs and offer bank products and services accordingly.
• Follow bank policies and procedures and balance daily transactions.
• Achieve monthly new account production targets as directed by management.
• Cross-sell bank services to a diverse customer base, including Spanish-speaking customers.

Skills

Customer service

Bilingual Spanish/English

Cash handling

Team player

Education

High school diploma or equivalent

Tools

Cash register

Computer literacy

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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