Bilingual Personal Banker

First Community Bancshares, Inc.; Pasadena (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. in Pasadena, TX, is seeking a full-time Teller to provide exceptional customer service in a high-volume bank environment.

You will handle cash transactions, promote bank products, and ensure accurate processing while speaking Spanish and English. A high school diploma is required; evenings/weekends may be required. Strong teamwork and reliability are essential, and a background check will be conducted.

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Fluent in both Spanish and English with clear professional communication.
• Six months of retail or customer service experience preferred.
• Capable of working a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Under supervision, provide exceptional customer service and handle cash in a high-volume sales setting.
• Evaluate customer relationships and offer relevant bank products and services.
• Follow bank policies and supervisor instructions consistently.
• Achieve monthly new account production targets as assigned.
• Participate in in-store prospecting and cross-selling activities.
• Process deposits and payouts accurately and balance daily transactions.
• Receive cash and checks, verify amounts, and check endorsements.
• Detect counterfeit checks and improper identifications.
• Enter transactions in the computer and issue receipts to customers.
• Sell money orders, cashier's checks, wires, and CDs when appropriate.
• Process Western Union wires and cash advances as needed.
• Provide bank services to a diverse customer base, including Spanish speakers.
• Perform other tasks requested by supervisors related to branch operations.
• Maintain regular and predictable attendance and punctuality.

Skills

Bilingual Spanish-English

Customer Service

Communication

Teamwork

Cash Handling

Flexible Schedule

Background Check

Attendance

Education

High School Diploma

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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